Company Description Muffynn is a leading apparel brand dedicated to creating clothing that reflects individuality and values. Founded by three brothers, Muffynn combines sustainability with timeless design to deliver high-quality pieces that empower self-expression. The brand is focused on making fashion both stylish and accessible to everyone. At Muffynn, we believe in the importance of confidence in your wardrobe choices while contributing to a better future. Role Description This is a full-time on-site role for a Customer Service Executive based in Vasai East. The primary responsibilities include managing customer inquiries, resolving issues, and maintaining a high level of customer satisfaction. Additional tasks include communicating with customers via multiple channels, ensuring service quality, fostering relationships with clients, and addressing feedback to ensure a positive customer experience. Qualifications Strong Customer Support and Customer Service skills Customer Satisfaction and Customer Service Management expertise Exceptional Interpersonal Skills to build positive relationships with customers Proven problem-solving and conflict resolution abilities Proficiency in using CRM software and other support tools is advantageous Effective verbal and written communication skills Previous experience in a customer service role is highly preferred High school diploma or equivalent; a degree in Communications or a related field is a plus
As a Customer Service Executive at Muffynn, your role will involve managing customer inquiries, resolving issues, and ensuring a high level of customer satisfaction. You will be responsible for communicating with customers through various channels, maintaining service quality, building relationships with clients, and addressing feedback to enhance the overall customer experience. Key Responsibilities: - Manage customer inquiries and resolve issues promptly - Maintain a high level of customer satisfaction - Communicate effectively with customers via multiple channels - Ensure service quality and address feedback for a positive customer experience - Build and nurture positive relationships with clients Qualifications: - Strong Customer Support and Customer Service skills - Customer Satisfaction and Customer Service Management expertise - Exceptional Interpersonal Skills to build positive relationships with customers - Proven problem-solving and conflict resolution abilities - Proficiency in using CRM software and other support tools is advantageous - Effective verbal and written communication skills - Previous experience in a customer service role is highly preferred - High school diploma or equivalent; a degree in Communications or a related field is a plus,