MS D365 BC Senior Support Specialist

MS D365 BC Senior Support Specialist

About the firm

www.sikich.com

Sikich technology professionals are collaborative, engaged and excel when working directly with clients to implement business processes under their expertise. Our technology experts stay current on software application functional capabilities and product capabilities. These professionals are team-oriented and also feel comfortable leading an implementation, upgrade or support for clients.

Job Responsibilities:

• Mentor and train other support specialists
• Provide Tier 1 and 2 support for Business Central (on-premise and cloud) users.
• Provide support for Business Central (on-premise and cloud) users.
• Diagnose and resolve system issues, including configuration, data, and user errors.
• Manage support tickets, ensuring timely resolution and clear communication with stakeholders.
• Work with functional consultants, developers, and business users to test and deploy solutions.
• Document support cases, resolutions, and user guides.
• Support system upgrades, patches, and new release deployments.
• Assist with user training and onboarding.
• Collaborate with IT and business teams to improve processes and system performance.
• Identify recurring issues and suggest long-term solutions or process improvements.
• Coordination with internal management on learning path and training plans for support team
• Ability to document all work, both internally and client facing.
• Ability to work independently, as well as within a small project group.
• Ability to follow a project plan created by Sikich for tasks to be completed by due date.
• Participate and communicate progress with the assigned tasks.

Required Qualifications:

• 5+ years of experience with Microsoft D365 Business Central, including knowledge supporting clients with financials, supply chain, and manufacturing.
• Proficiency in several ISV Products
• PowerBI and PowerAutomate experience
• Strong written and verbal communication, as well as interpersonal skills
• Ability to be client facing with support tasks as needed and required
• Proficient in Microsoft Excel
• Proficient in Smart-Sheets
• Proficient in Microsoft D365 Business Central configuration package imports