Call Monitoring Specialist, US Banks, Associate, Wealth Management Morgan Stanley

3.0 - 7.0 years

0 Lacs

maharashtra

On-site

As an Associate, Call Monitoring Quality Professional at Morgan Stanley Home Loans within the Private Banking Group (PBG) division, you will play a crucial role in ensuring the highest quality of client interactions by conducting call reviews, analysis, and coaching. Reporting to the AVP of Call Monitoring Quality Professional, your primary responsibility will be to monitor and measure client interactions to uphold predefined quality and communication standards. Your key responsibilities will include conducting call reviews of Mortgage Consultants and Specialists to enhance call quality, ensuring regulatory compliance such as TRID, RESPA, TILA, and ECOA, and delivering individual and group c...

Posted 2 months ago

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