Call Monitoring Specialist Morgan Stanley

6.0 - 10.0 years

0 Lacs

maharashtra

On-site

As an Assistant Vice President, Call Monitoring Quality Professional at Morgan Stanley Home Loans, you will play a crucial role in ensuring the highest quality service is delivered to clients and partners. Your responsibilities will include conducting call reviews, analyzing call quality, and providing coaching to Mortgage Consultants and other client-facing employees. You will also be responsible for calibrating results, delivering performance feedback, and presenting aggregate results to senior leaders. Additionally, you will participate in new business initiatives, monitor defects, develop process improvements, and collaborate with training to enhance education materials. Qualifications r...

Posted 1 month ago

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Assist Unit Mgr-Process Trng-I Mphasis

2.0 - 4.0 years

0 Lacs

pune, maharashtra, india

On-site

Job Description Job Title: Unit Manager - Process Training Reports To (Title): Training Manager Job Location: Bangalore/Pune Job Summary: We are seeking an experienced Mortgage trainer, manage multiple training requirements and its implementation and measure its impact. A successful candidate will be passionate about learning and excited about the prospect of leading by example. Job Responsibilities: Requirements : PastMortgage Originations experience to design, develop and deliver training with two or more years of experience Must have excellent presentation skills Evaluating individual and organizational performance to ensure training is meeting business needs and improving performance Ide...

Posted 2 months ago

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Call Monitoring Specialist, US Banks, Associate, Wealth Management Morgan Stanley

3.0 - 7.0 years

0 Lacs

maharashtra

On-site

As an Associate, Call Monitoring Quality Professional at Morgan Stanley Home Loans within the Private Banking Group (PBG) division, you will play a crucial role in ensuring the highest quality of client interactions by conducting call reviews, analysis, and coaching. Reporting to the AVP of Call Monitoring Quality Professional, your primary responsibility will be to monitor and measure client interactions to uphold predefined quality and communication standards. Your key responsibilities will include conducting call reviews of Mortgage Consultants and Specialists to enhance call quality, ensuring regulatory compliance such as TRID, RESPA, TILA, and ECOA, and delivering individual and group c...

Posted 3 months ago

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Team leader Wipro Limited

3.0 - 8.0 years

0 Lacs

pune, maharashtra

On-site

Wipro Limited is a leading technology services and consulting company dedicated to developing innovative solutions to meet the complex digital transformation needs of its clients. With a comprehensive portfolio of consulting, design, engineering, and operations capabilities, Wipro helps clients achieve their ambitious goals and establish sustainable, future-ready businesses. With a global presence encompassing over 230,000 employees and business partners across 65 countries, Wipro is committed to supporting its customers, colleagues, and communities in navigating an ever-evolving world. For more information, please visit www.wipro.com. In the role of Corporate KYC, your key responsibilities ...

Posted 3 months ago

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