Company Description Montblanc goes beyond conventional luxury by creating products for individuals who follow their passions, accomplish things, and wish to leave a lasting legacy. Our mission is propelled by employing people who let their passions merge with ours, creating extraordinary pieces that reflect their dedication and craftsmanship. Role Description This is a full-time on-site role for a Sales Associate located in New Delhi. The Sales Associate will be responsible for assisting customers with product selection, providing exceptional customer service, managing transactions, maintaining store displays, and reaching sales targets. They will work closely with the team to ensure a seamless shopping experience and uphold the brand's standards. Qualifications Excellent customer service and communication skills Sales and product knowledge, particularly in luxury goods Experience with cash handling and transaction management Strong organizational and time management skills Ability to work collaboratively in a team environment Detail-oriented and committed to maintaining store aesthetics Previous retail experience is preferred Proficiency in multiple languages is a plus High school diploma or equivalent; higher education is a plus
MAIN PURPOSE Reporting to the Retail Manager, the Training manager is responsible for analysing training needs, planning, implementing training modules and coaching. The Training manager will be aligning and partner with key business partners to ensure regional business objectives are achieved whilst maintaining alignment with the Maison’s objectives and vision. Analyze KEY RESPONSIBILITIES Local retail & wholesale teams’ skill set levels Training efforts and KPI’s ongoing to assess impact of training/coaching Competitors’ client experience and service Competitors’ product offer Training trends and needs in the markets Strategize Concrete a pragmatic training action plan (based on your analysis), linked to business objectives – Sales and Service related Optimal use of your training budget Develop Alignment with internal and external partners, to create win-win partnerships Adapted training modules to local needs and strategy Product and brand training Customer service training Coaching plans Tools to help monitor & boost training results after training and in boutique Best practices Deploy Modules directly and indirectly to target audiences, consistent with Montblanc Special trainings that support marketing activities (including Train the Trainer) Coaching in line with the Sales/BTQ Managers strategy and team development Ensure Success Monitoring training results (quantitative and qualitative, short term & long-term) Ensuring Return on Investment on all training Creating greater success: feedback to relevant partners on progress, recommendations on further actions to take Coaching in the moment Sharing and developing best practices Collaboration And Relationships Align and partner with Area Sales Managers, Boutique Mgrs, Regional Trainers, and Training Team Target Achievement Achievement of Wholesale business objectives Achievement of Retail sales targets and business objectives Achievement of client surveys & Mystery Shopping targets PROFILE At least 5 years’ experience in a luxury retail environment – with a boutique and/or learning and development experience Experienced in coaching and people development Experienced in training other trainers Commercial mindset and client experience focused Understanding of clientelling and relationship building Fluent English and local languages would be a plus. Strong communication, interpersonal skills and team work At ease with Excel and PowerPoint Comfortable with number analysis and reporting Experienced with retail KPI’s and analysis with proven results through training Strategic mindset Strong planning and time management skills Agile, flexible and adaptable Experience in the Leather & Watch market will be a benefit
Your Mission Manage a sales channel, such as such direct sales, online sales, or retail sales. Develop and implement channel sales strategies that align with the overall business objectives. Identify new business opportunities, set sales targets, and monitor performance metrics to ensure that the channel is meeting or exceeding sales goals. Manage relationships with channel partners, negotiate contracts, and provide training and support to ensure that the partners are equipped to sell the organization's products or services effectively. HOW WILL YOU MAKE AN IMPACT? Develop and implement relationship management plans for complex potential customer accounts to identify and build relationships with relevant decision-makers and influencers within the customer organization, enabling effective two-way flow of information and resolution of issues. Set clear objectives for each sales call; develop and deliver presentations tailored to the known interests, needs, issues, and concerns of decision-makers and influencers within the customer organization; gather and analyze relevant information; and secure agreement to a statement of customer requirements. Cultivate a personal network within the business sector and represent the organization at industry events to obtain market intelligence and enhance the visibility and reputation of the organization, its products, and services. Configure complex product-and-services solutions and associated contractual terms that meet the customer's mid- to long-term needs, incorporating input from relevant internal specialists. Present solutions to customer representatives and negotiate agreements within predefined commercial parameters, or review and authorize sales proposals from team members that deviate from standard terms, escalating issues to senior management as necessary. Manage and deliver pricing and terms projects, negotiating with external strategic partners on pricing and terms. Control specific segments of the organization's business performance metrics, ensuring strategic alignment with financial goals and objectives. Manage a portfolio of contracts and negotiate service-level agreements, planning, coordinating, and supervising activities related to major contracts. Oversee the implementation and maintenance of the CRM system within the area of responsibility, identifying and communicating opportunities for system improvement to enhance customer relationship management. Implement and control compliance management for specific segments of the organization's external partners. Develop product education courses to meet identified needs, improving performance and meeting business requirements. Act as a subject matter expert in technology, policy, regulation, or operational management for the team, maintaining external accreditations and an in-depth understanding of current and emerging external regulations and industry best practices through continuing professional development, attending conferences, and reading specialist media. Ensure all activities and responsibilities are conducted in accordance with the company's diversity and inclusion guidelines. Required qualifications include a Master's Degree or equivalent level of education, extensive experience enabling the job holder to handle the majority of situations and advise others, and experience in general supervision of more junior colleagues. HOW WILL YOU EXPERIENCE SUCCESS WITH US? Master's Degree or Equivalent Level Experience enables job holder to deal with the majority of situations and to advise others.