MNC BPO Chat Support

Are you passionate about delivering excellent customer service? Do you have the drive to work in a fast-paced environment, helping customers from across the globe? If yes, we invite you to apply for the role of Customer Care Executive for our International Voice and Non-Voice Process.

This is a fantastic opportunity to join a leading organization in Jaipur, where you’ll have the chance to work with an international client base and develop your skills in a rewarding career.

Key Responsibilities:

• Voice Process: Handle inbound and outbound calls, providing exceptional customer support and resolving queries in real-time.
• Non-Voice Process: Provide customer assistance through email, chat, and other written communication channels, ensuring clear and timely resolutions.
• Assist customers in troubleshooting issues, providing product information, and addressing complaints with professionalism.
• Manage customer accounts, ensure issue resolution, and escalate unresolved issues to the relevant departments.
• Ensure adherence to quality standards, meeting KPIs and performance metrics.
• Maintain detailed records of customer interactions and follow up as necessary to ensure satisfaction.
• Deliver personalized service to each customer, ensuring their experience is positive and memorable.

Skills & Qualifications:

• Education: Minimum 12th grade or equivalent (Freshers welcome; previous experience is a plus).
• Excellent verbal and written communication skills in English.
• Strong problem-solving abilities with a focus on customer satisfaction.
• Ability to work well under pressure and meet targets in a fast-paced environment.
• Prior experience in customer service, call center, BPO, or related fields is highly desirable.
• Comfortable working in a 24/7 international environment, including night shifts.
• Ability to multi-task and manage time effectively in a dynamic setting.

Benefits:

• Attractive salary package ranging from ₹27,000 to ₹35,000 per month.
• Performance-based incentives and rewards.
• Comprehensive healthcare benefits and insurance.
• Career growth opportunities with structured training and development programs.
• Friendly, supportive team environment.
• Paid leave, holidays, and other employee benefits.
• Convenient location in Jaipur with easy access to transportation.

Why Join Us?

• Work with leading global brands and expand your knowledge and skills.
• Be part of a dynamic team committed to customer satisfaction.
• Enjoy a positive work culture that encourages innovation and growth.
• Flexible shift options to suit your lifestyle.

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Job Types: Full-time, Permanent, Fresher

Pay: ₹27,000.00 - ₹35,000.00 per month

Benefits:

• Health insurance
• Life insurance
• Paid sick time
• Paid time off
• Provident Fund

Schedule:

• Night shift
• Rotational shift
• US shift

Supplemental Pay:

• Overtime pay
• Performance bonus

Ability to commute/relocate:

• Mansarovar, Jaipur, Rajasthan: Reliably commute or willing to relocate with an employer-provided relocation package (Preferred)

Education:

• Higher Secondary(12th Pass) (Preferred)

Experience:

• total work: 1 year (Preferred)
• Customer service: 1 year (Preferred)

Language:

• Hindi (Preferred)
• English (Required)

Work Location: In person