MMS TRAVEL

Responsibilities : · Assist customers in booking flights, including providing information on available airlines, flight schedules, and fares · Process ticket reservations and issue electronic and paper tickets using Global Distribution Systems (GDS) · Handle ticket modifications and cancellations, including rebooking flights and calculating refund amounts · Provide exceptional customer service by addressing customer inquiries and resolving any issues related to flight reservations · Collaborate with airlines and travel suppliers to ensure accurate and up-to-date information is provided to customers · Stay updated with industry trends and airline policies to provide accurate and timely information to customers · Follow standard operating procedures and company policies to ensure compliance with industry regulations and customer satisfaction Qualifications : · Any Degree with Previous experience in a similar role or in the travel industry is preferred · Proficient in using Global Distribution Systems (GDS) such as Amadeus, Sabre, or Galileo · Strong knowledge of airline codes, fares, and flight regulations · Excellent communication and customer service skills · Ability to multitask and work in a fast-paced environment · Attention to detail and accuracy in ticketing and reservation management · Familiarity with airline policies and procedures · Ability to handle difficult customer situations and provide effective solutions Skills : · Proficiency in using Global Distribution Systems (GDS) such as Amadeus, Sabre, or Galileo · Strong communication and interpersonal skills · Excellent problem-solving abilities · Attention to detail · Ability to work in a team · Knowledge of airline codes, fares, and flight regulations · Customer service orientation · Ability to handle stressful situations Job Types: Full-time, Permanent Pay: ₹300,000.00 - ₹480,000.00 per year Benefits: Cell phone reimbursement Flexible schedule Health insurance Paid sick time Paid time off Provident Fund Work from home Ability to commute/relocate: Ashok Nagar, Chennai, Tamil Nadu: Reliably commute or planning to relocate before starting work (Required) Application Question(s): Do you have experience in Travel Industry & Flight Ticket Booking Education: Bachelor's (Required) Experience: Air Ticket Booking: 1 year (Required) Language: English (Required) Tamil (Required) Location: Ashok Nagar, Chennai, Tamil Nadu (Preferred) Shift availability: Day Shift (Required) Work Location: In person