Your Key Responsibilities : 1. Daily review of all revenues (hotel, food and beverage, etc.), post in the general ledger and maintain accounting records 2. Audit of daily revenue of the hotel to ensure accuracy and recognition of the same in General ledger in line with PMS/POS systems 3. Preparation of accurate and timely monthly MIS and other management reports 4. Diligently keep a systematic check on the companys spending to improve organizational efficiency 5. Keep a check on processes and regulations, ensuring compliance with financial policies and regulations 6. Timely and accurate processing of invoices, purchase orders, and payment requests in accordance with company policies and procedures 7. Oversee the procurement, storage, and issuance of F&B inventory, including raw materials, supplies, and finished products, to minimize waste and control costs 8. Assist in the development of pricing strategies for F&B products and services, taking into account market trends 9. Establish and enforce internal controls and procedures 10. To ensure that all goods movements in/out the hotel and stores are accounted for and properly supported 11. Coordinate with various departments to ensure accurate and timely preparation and issuance of invoices for guest bookings, events, and other revenue-generating activities 12. Implement effective collections strategies to follow up on overdue accounts, resolve billing disputes, and negotiate payment arrangements with customers while preserving positive relationships 13. Reconcile accounts receivable balances including Credit Card, Payment Gateway, resolve discrepancies, and investigate unreconciled items to ensure accuracy and completeness of financial records
Key Responsibilities: Providing spa treatments: Performing massages, facials, body treatments, and other spa services. Consulting with clients: Understanding client needs and preferences to recommend suitable treatments, and explaining procedures, products, and services Maintaining a clean and safe environment: Ensuring treatment rooms are clean, sanitized, and stocked with necessary supplies. Promoting spa services and products: Suggesting retail products and additional services to clients, and upselling when appropriate. Maintaining client records: Keeping accurate records of treatments, client preferences, and any relevant information for future appointments Ensuring client satisfaction: Creating a relaxing and welcoming atmosphere, addressing client concerns, and ensuring client comfort throughout the spa experience. Staying informed: Keeping up-to-date with the latest trends, techniques, and products in the spa industry. Adhering to health and safety regulations: Following all health and safety guidelines and protocols to ensure a safe environment for clients and staff. Collaborating with spa staff: Working with other team members to ensure smooth operations and a positive spa experience
Your Key Responsibilities: 1. Supervise and guide the waitstaff, ensuring that service is efficient, friendly, and attentive to guest needs. 2. Coordinate with the kitchen team to ensure timely and accurate delivery of orders. 3. Manage table reservations, seating arrangements, and guest inquiries to optimize the dining experience. 4. Monitor the dining area to maintain cleanliness, ambiance, and adherence to health and safety regulations. 5. Train and mentor junior staff, ensuring they adhere to service standards and company policies. 6. Address and resolve guest complaints or special requests with professionalism and courtesy. 7. Assist in inventory management, including monitoring stock levels and placing orders as needed. 8. Collaborate with the F&B Manager to implement new service strategies and menu offerings.
The Associate General Manager/Senior Manager will be based out of Miros Hotels & Resorts Corporate Office in Mumbai and will oversee operations of all resorts across India. This role supports the General Manager (Corporate) in driving operational excellence, establishing and standardizing processes, enhancing guest experience, and ensuring people, product, process, and profit goals are met across all properties. The AGM will also lead pre-opening and opening of new resorts, develop teams, and drive organizational culture and engagement. Key Responsibilities 1. Operations Management Oversee day-to-day operations of all resorts across India in coordination with property GMs and functional heads. Conduct regular property visits to audit standards, identify gaps, and implement improvements. Ensure compliance with brand standards, statutory guidelines, and SOPs across all properties. Monitor key operational metrics and implement corrective action plans as needed. 2. Process & Standards Development Assist the General Manager in creating, updating, and implementing processes and SOPs across departments (Front Office, F&B, Housekeeping, Engineering, Security, Finance, HR). Ensure consistent adoption of processes across properties through audits, training, and performance reviews. Identify operational inefficiencies and drive costeffective solutions without compromising guest experience. 3. People Management & Training Collaborate with HR in workforce planning, recruitment, and hiring for all resorts and corporate requirements. Develop and execute training programs across resorts to upgrade skills in operations, leadership, safety, service excellence, and compliance. Mentor property leadership teams and help build a strong talent pipeline for future resort leaders. Drive employee engagement initiatives to enhance retention, productivity, and culture alignment. 4. Pre-Opening & Opening Support Lead project planning for pre-opening and opening of new properties, coordinating with design, projects, procurement, HR, and operations teams. Develop pre-opening checklists, operating manuals, staffing plans, OS&E procurement lists, and training schedules. Ensure timely readiness of all operational areas for smooth opening within planned timelines and budgets. 5. Guest Experience & Quality Assurance Monitor guest satisfaction scores (internal & external) and ensure consistent improvement across all resorts. Implement guest experience enhancement programs and service recovery guidelines. Lead periodic quality audits and ensure action plans are executed promptly. 6. Financial Management Support the GM and Finance team with budgeting, forecasting, and financial analysis for all properties. Track profitability, cost control, payroll ratios, and other key financial indicators of each resort. Assist in creating strategies to enhance revenue, optimise costs, and improve overall profitability. 7. Vendor, Procurement & Asset Management Collaborate with the procurement team to standardise vendor selection, rate contracts, and supply quality across all resorts. Ensure preventive maintenance, asset upkeep, and capex planning is adhered to at each property. Evaluate product standards in rooms, F&B, and public areas and ensure consistent quality. 8. Coordination & Reporting Act as a critical link between corporate office and resort teams, ensuring seamless flow of communication and alignment on goals. Provide regular operational reports, performance updates, and improvement plans to senior leadership. Represent the corporate office during audits, reviews, and stakeholder meetings. 9. Safety, Compliance & Risk Management Ensure adherence to health, safety, fire, and environmental standards across properties. Drive compliance with local regulations, licenses, permits, and hospitality industry norms. Establish crisis management and emergency response protocols across resorts. Qualifications & Experience Graduate or postgraduate degree in Hospitality Management or related field. 10–15+ years of experience in hotel/resort operations with at least 3–5 years in a senior leadership or cluster/corporate role. Experience in multi-property management and pre-opening environments preferred. Strong understanding of hospitality operations, industry standards, and guest experience drivers. Key Competencies Strong leadership and team-building skills. Excellent communication, interpersonal, and conflict-resolution abilities. Strategic thinking with a hands-on, execution-focused approach. Proficiency in operational analytics, budgeting, and performance management. Ability to travel extensively across India. Candidate Experience 8-10 years of hospitality experience 3–5 in multi-property or corporate oversight 4-5 years in a senior hotel operations role Experience with pre-openings, team training, brand SOPs, and guest experience enhancement Strong exposure to resort operations
Key Responsibilities: Prepare, cook, and present multi-cuisine dishes to the highest standards. Manage a specific kitchen section (e.g., grill, tandoor, cold kitchen, etc.) under the guidance of the Sous Chef. Ensure food production is carried out according to recipes, quality standards, and portion control guidelines. Maintain high levels of cleanliness, hygiene, and food safety in the work area as per HACCP standards. Coordinate with other chefs and kitchen staff to ensure smooth and timely service. Check and maintain stock levels of ingredients and requisition supplies as needed. Monitor the preparation and presentation of food to ensure consistency in taste and appearance. Train and guide Commis Chefs and junior staff in their section. Minimize wastage and control food cost without compromising on quality. Ensure compliance with health, safety, and hygiene regulations at all times. Requirements: Diploma or certification in Culinary Arts / Hotel Management or relevant field. Minimum 3-5 years of experience in a hotel or restaurant kitchen, with at least 2 years as a CDP. Strong knowledge and hands-on experience in preparing Indian, cuisine. Good understanding of kitchen operations, food costing, and portion control. Ability to work under pressure and in a fast-paced environment. Excellent team player with leadership skills and a proactive attitude. Flexibility to work in shifts, weekends, and holidays.
Your Key Responsibilities : Guest Reception : Greet and welcome all guests and visitors, ensuring a smooth check-in and check-out process. Reservation Management : Manage reservations and room allocations using our property management systems. Customer Service : Address guest inquiries, provide information about the property, amenities, and services, and resolve any guest issues promptly. Administrative Tasks : Handle calls, emails, and front desk correspondence. Maintain accurate guest records and reports. Billing and Payments : Process guest payments, handle billing queries, and ensure the accuracy of transactions. Team Collaboration : Work closely with the housekeeping and maintenance teams to coordinate guest needs and room readiness. Security and Safety : Ensure the safety and security of guests by following established protocols