We are seeking a highly motivated and customer-focused Sales Consultant to join our Minerva Automobiles team. The Sales Consultant will be responsible for guiding customers through the vehicle purchase process, maintaining long-term relationships, and achieving defined sales targets. This role requires a deep understanding of automotive products, strong interpersonal skills, and a passion for delivering outstanding customer service. Be the first point of contact between customers and the dealership Demonstrate features and options on all vehicles Answer basic questions about financing and other optional financial products Promote the company's service and finance department with buyers to ensure customer loyalty Perform vehicle delivery for buyers after a purchase has been completed Routinely follow up with buyers to ensure continued satisfaction Contribute to dealership sales data by filling out standard reports Cold call prospective buyers to generate new business when necessary
Key Roles & Responsibilities: 1. Customer Engagement & Relationship Management Greet and assist all walk-in customers in the showroom with courtesy and professionalism. Ensure timely and quality customer handling by sales and service teams. Build and maintain strong relationships with customers to drive loyalty and referrals. Oversee vehicle delivery process to ensure a delightful and memorable experience. 2. Customer Feedback & Satisfaction Monitoring Conduct post-sale and post-service follow-up calls to assess customer satisfaction. Collect, analyze, and report customer feedback using CSI (Customer Satisfaction Index) and NPS metrics. Identify service gaps and implement corrective actions to improve the customer experience. Ensure prompt resolution of customer complaints and maintain a complaint tracker. 3. Coordination with Departments Work closely with Sales, Service, CRM, and Accounts teams to ensure smooth communication and coordination. Support the Service team in ensuring timely feedback and follow-up after service. Liaise with OEM (Manufacturer) representatives for customer satisfaction audits and brand programs. 4. Customer Retention & Engagement Activities Plan and execute customer engagement initiatives such as delivery events, customer meets, and service camps. Monitor repeat customer data and implement retention programs. Manage loyalty or referral programs to enhance long-term relationships. 5. Process & Quality Management Ensure that all dealership processes align with OEM customer experience standards. Conduct regular audits of customer touchpoints (reception, lounge, delivery area, etc.). Train and guide staff on customer communication, grooming, and soft skills. 6. Digital Experience & Reputation Management Monitor and respond to online reviews, feedback, and ratings (Google, social media, etc.). Coordinate digital communication (emails, WhatsApp, SMS) ensuring consistent brand tone and professionalism. 7. Reporting & Analysis Prepare weekly and monthly reports on CSI, NPS, and customer feedback trends. Present findings and recommendations to management for continuous improvement.