Responsibilities Participating in escalation management and product support practice development activities. Diagnose and resolve day-to-day technical support issues. Escalate issues to leads where necessary. Responsible for assuring the appropriate use of deployments in all locations. Provide remote support to users in other regions when issues are escalated as P1 Adhere and actively work to maintain standards. Provide effective basic user training and Key user inductions. Monitor and perform health checks on deployments and equipment for all locations on a periodic basis. Responsible for logging and tracking defects that have been identified and escalating them to the corresponding software engineering leads. Reporting faults and maintaining records on server and site outages. Submit weekly reports to the Regional/global team for highlighted issues affecting deployments within the region. Assuring governance compliance. Prepare documents, meeting materials, and correspondence. Perform basic administrative support duties as required to meet specific operational objectives. Assist with daily on-call support as and when required or as assigned by the Regional/global development team. Work extra hours to meet deadlines, as required and where reasonable. Ensure that a high level of customer service and support is provided to all stakeholders and deployment : BE/BTech with a minimum of 2+ years of experience. Extensive knowledge of computer hardware systems. Experience with system installation, configuration, and analysis. Extensive experience working with Linux OS (Ubuntu). Experience installing and configuring computer systems and applications for a large company. Good knowledge of shell scripting. Knowledge of Python programming to write simple scripts is desirable. Self-motivated, proactive, and problem-solving aptitude. Build and maintain real-time dashboards for key metrics: CSAT, SLA adherence, resolution time, ticket deflection, etc. Partner cross-functionally with Product, Engineering, and Customer Success to influence roadmap and resolve root causes. Champion the voice of the customer internally and close the loop with actionable feedback. Promote knowledge sharing through documentation, postmortems, and internal forums to scale expertise and reduce time to resolution. Drive continuous upskilling through training and career development programs. Recruit, retain, and develop top-tier support talent with deep technical acumen and service Technical Depth : Deep understanding of modern SaaS architecture, cloud-native infrastructure (AWS), APIs and webhook frameworks, SSO and authentication protocols (OAuth, SAML), 3rd Party Integrations, enterprise data platforms, and analytics ecosystems. Able to engage confidently with Engineering and Product teams in root cause investigations, and platform escalations. Brings the ability to translate complex technical concepts into clear Excellence : Experience with tools like Salesforce, Freshworks, OData, and Reporting/BI Tools. Familiarity with ITIL, CS Ops frameworks, and AI-based support models is a plus; experience in scaling metrics, dashboards, and support processe (ref:hirist.tech)
Description Who we are. Mindtickle is the market-leading revenue productivity platform that combines on-the-job learning and deal execution to get more revenue per rep. Mindtickle is recognized as a market leader by top industry analysts and is ranked by G2 as the #1 sales onboarding and training product. Were honoured to be recognized as a Leader in the first-ever Forrester Wave: Revenue Enablement Platforms, Q3 2024!. Job Snapshot We seek a highly skilled and passionate Lead Product Designer to join our growing team, focusing specifically on our AI Training initiatives. You will play a pivotal role in defining the strategy and vision for how sales teams learn and practice through AI-powered simulations and feedback. You will collaborate closely with product managers, engineers, and researchers to design intuitive and engaging user experiences that drive measurable results for our customers. Whats in it for you ? Lead the design process for AI-powered training features: From concept to delivery, you will be responsible for defining the user experience, creating wireframes, prototypes, and high-fidelity designs. Define strategy and vision: Think outside of the box and into the future to maintain a competitive edge in AI training design. Deeply understand user needs and behaviors: Conduct user research, analyze data, and synthesize insights to inform design decisions. Design for B2B SaaS: Leverage your experience to create scalable and enterprise-grade solutions that meet the complex needs of our customers. Collaborate effectively with cross-functional teams: Work closely with product managers, engineers, researchers, and other designers to ensure a cohesive and impactful user experience. Stay up-to-date on industry trends: Keep abreast of the latest developments in design and AI. Wed Love To Hear From You, If You 6-8 years of experience in product design, specifically in B2B SaaS environments. Proven experience designing for related AI-driven products. Strong understanding of user-centered design principles and methodologies. Proficiency in design tools such as Figma. Bonus: Experience with designing for learning and development platforms. (ref:hirist.tech)
As a Lead Product Designer at Mindtickle, you will have the exciting opportunity to lead the design process for AI-powered training features. From concept to delivery, you will be responsible for defining the user experience, creating wireframes, prototypes, and high-fidelity designs. Your role will be pivotal in defining the strategy and vision for how sales teams learn and practice through AI-powered simulations and feedback. Key Responsibilities: - Lead the design process for AI-powered training features, from concept to delivery - Define strategy and vision to maintain a competitive edge in AI training design - Conduct user research, analyze data, and synthesize insights to inform design decisions - Design scalable and enterprise-grade solutions for B2B SaaS environments - Collaborate effectively with cross-functional teams to ensure an impactful user experience - Stay up-to-date on industry trends in design and AI Qualifications Required: - 6-8 years of experience in product design, specifically in B2B SaaS environments - Proven experience designing for related AI-driven products - Strong understanding of user-centered design principles and methodologies - Proficiency in design tools such as Figma - Bonus: Experience with designing for learning and development platforms Mindtickle is a market-leading revenue productivity platform that is recognized by industry analysts as a top player in sales onboarding and training. Join our team and be part of our mission to drive measurable results for our customers through innovative design solutions.,
Description Who We Are. Mindtickle is the market-leading revenue productivity platform that combines on-the-job learning and deal execution to get more revenue per rep. Mindtickle is recognized as a market leader by top industry analysts and is ranked by G2 as the #1 sales onboarding and training product. Were honoured to be recognized as a Leader in the first-ever Forrester Wave: Revenue Enablement Platforms, Q3 2024!. Whats in it for you ? Own the end-to-end qualification lifecycle for AI/LLM systems from ideation and implementation to CI/CD integration. Design and implement scalable automated test suites across unit, integration, regression, and system levels. Build and enhance frameworks to test, evaluate, and continuously improve complex AI and LLM workflows. Lead the design and automation of LLM-powered features, including prompt pipelines, RAG workflows, and AI-assisted developer tools. Develop evaluation pipelines to measure factual accuracy, hallucination rates, bias, robustness, and overall model reliability. Define and enforce metrics-driven quality gates and experiment tracking workflows to ensure consistent, data-informed releases. Collaborate with agile engineering teams, participating in design discussions, code reviews, and architecture decisions to drive testability and prevent defects early (shift left). Develop monitoring and alerting systems to track LLM production quality, safety, and performance in real time. Conduct robustness, safety, and adversarial testing to validate AI behavior under edge cases and stress scenarios. Continuously improve frameworks, tools, and processes for LLM reliability, safety, and reproducibility. Mentor junior engineers in AI testing, automation, and quality best practices. Measure and improve Developer Experience (DevEx) through tools, feedback loops, and automation. Champion quality engineering practices across the organization, ensuring delivery meets business goals, user experience, cost of operations etc. Wed Love To Hear From You, If You LLM testing & evaluation tools: MaximAI, OpenAI Evals, TruLens, Promptfoo, LangSmith. Building LLM-powered apps: prompt pipelines, embeddings, RAG, AI workflows. CI/CD design for application + LLM testing. API, performance, and system testing. Git, Docker, and cloud platforms (AWS / GCP / Azure). Bias, fairness, hallucination detection & AI safety testing. Mentorship and cross-functional leadership. Preferred Qualifications Bachelors or Masters in Computer Science, Engineering, or equivalent. 4+ years in software development, SDET, or QA automation. Proficiency in GoLang, Java, or Python. Proven experience building test automation frameworks. Proven ability to design CI/CD pipelines with automated regression and evaluation testing. Hands-on exposure to LLMs, GenAI applications. 2+ years of hands-on experience with LLM APIs and frameworks (OpenAI, Anthropic, Hugging Face). Proficient in prompt engineering, embeddings, RAG, and LLM evaluation metrics. Strong analytical, leadership, and teamwork skills. Excellent communication and collaboration across teams. (ref:hirist.tech)