Job description CRM Customer Relationship Management (CRM) Executive is responsible for taking care of a company's customers. Contribute to overall customer satisfaction by promptly answering emails and handling orders by phone. Customer Relationship Management. Handling Customer Query regarding the product. Coordinating with clients from the time of allotment to possession. Ensuring timely execution of agreement to sell & allotments. • Handling Transfers, Addition & Deletion of applicant name. To achieve maximum Customer Satisfaction, handling customer grievances, maintaining long term relationship. Responsible for sending demands and reminders to the customers, collection of dues, monitoring the outstanding & meeting collection targets. Responsible for responding to all customer communication (written and calls) etc. Able to handle the entire CRM process. (from post sales to handling over) Ensure Customer delight & experience at all levels of Customer Interfaces Build custom segments and journeys to improve retention across segments; Build custom journeys for activation of users using CRM channels Developing and nurturing relationship with new and existing clients. Providing best possible solution to customer..
Position-Accounts Receivable Executive Key Responsibilities: Make outbound calls to customers for payment reminders and collection follow-ups. Send payment reminders through calls, emails, and WhatsApp (as per process). Maintain daily collection reports and update payment status in the system. Coordinate with the Accounts Receivable and Sales teams for invoice-related queries. Record all customer interactions and maintain accurate logs. Handle escalations related to non-payment or disputes tactfully. Negotiate payment plans or settlements in line with company policy. Share payment receipts and ensure correct application of payments. Prepare and present daily/weekly collection reports to management. * Assist during month-end reconciliation and audit requirements. --- Qualifications & Skills: Bachelor’s degree in Commerce, Finance, or any relevant field. Strong communication skills. Basic knowledge of accounting and invoice management. Proficiency in MS Excel and ERP/accounting tools. Persuasive, target-oriented, and disciplined in follow-up. Ability to handle pressure and maintain professionalism with customers.
Roles & Responsibilities:Office Administration: Handle all day-to-day administrative activities of the office. Ensure smooth functioning of office operations and facilities. Coordinate with vendors for office maintenance, repairs, housekeeping, and other admin-related services. Maintain records related to admin activities, attendance, and duties. Supervision of Office Boys:Manage and supervise office boys and support staff. Allocate daily duties and responsibilities to office boys. Monitor work performance and ensure tasks are completed on time. Maintain discipline and professional behavior among office boys. Attendance & Duty Management:Track attendance, working hours, and punctuality of office boys. Manage duty rosters, shift timings, and work schedules. Report absenteeism, late coming, or misconduct to HR/Admin Head. Office Maintenance:Ensure cleanliness and upkeep of office premises. Regularly check office facilities such as washrooms, pantry, meeting rooms, and common areas. Coordinate maintenance work for electrical, plumbing, furniture, and equipment. Ensure proper arrangement of meeting rooms and office spaces as required. General Admin Support: Assist HR and management with admin-related tasks as needed. Ensure availability of office supplies and stationery. Support during events, meetings, and office activities. Handle any other administrative work assigned from time to time. Skills & Qualifications:Minimum qualification: 10+2 / Graduate preferred. Prior experience in office administration or supervisory role is an advantage. Good coordination and people management skills. Basic knowledge of office operations and maintenance. Ability to multitask and handle responsibilities independently. Honest, responsible, and disciplined approach to work.