Microsoft 365 Systems Engineer

Position Summary:

Microsoft / Office 365 Systems Engineer

The ideal candidate will have hands-on experience in managing enterprise-grade Microsoft environments, a solid understanding of infrastructure resilience and automation, and the ability to thrive in a fast-paced, SLA-driven industry.

Key Responsibilities:

• Microsoft 365 Administration:

  Design, implement, manage, and support the Microsoft 365 suiteincluding Exchange Online, Teams, SharePoint Online, OneDrive, and Intune—ensuring performance, availability, and scalability in a 24/7 BPO environment.

• Hybrid and Cloud Infrastructure Management:

  Administer hybrid Exchange environments, and on-prem SharePoint, along with an understanding of directory synchronization (AAD Connect)

• Email hygiene solutions:

  Support and maintain supporting Email technologies such as SPF/DKIM/DMARC to ensure secure mail flow.

• Collaboration Services Support:

  Provide operational support and technical integration expertise for additional collaboration platforms such as

  Adobe Connect, Zoom, Slack, and Google Workspace

  , ensuring interoperability with Microsoft services and seamless end-user experience.

• Automation and Scripting:

  Create and maintain PowerShell scripts to automate administrative tasks such as provisioning, monitoring, reporting, and system health checks.

• Technical Support and Troubleshooting:

  Act as a tier-2/3 escalation point for M365 and collaboration-related incidents; troubleshoot complex issues, analyse logs, identify root causes, and provide long-term solutions to issues

• System Monitoring and Optimization:

  Monitor service performance and usage, perform capacity planning, and implement improvements to ensure uptime, reliability, and optimal resource utilization.

• Training and Documentation:

  Conduct training sessions for IT staff and end users on Microsoft 365 and other supported collaboration platforms; maintain detailed documentation for systems, configurations, SOPs, and user guides.

• Cross-Functional Collaboration:

  Work closely with teams such as Networking, Security, and Endpoint Support to support system integrations, voice/collaboration tool stability, and business continuity.

• Project and Vendor Management:

  Lead and contribute to projects involving deployment or enhancement of collaboration technologies; coordinate with vendors (e.g., Microsoft, Zoom, Adobe) for issue escalation and service optimization.

• Availability and Incident Response:

  Participate in after-hours and on-call support rotations to maintain uninterrupted service availability across all collaboration and communication platforms.

Requirements:

• 3–5 years of experience supporting enterprise Microsoft infrastructure (O365, Exchange, AD, Intune) in a 24/7 environment.
• Experience working in or supporting IT for BPO, call centres, or similar high-availability, large-user-base environments.
• Strong skills in PowerShell scripting for automation and reporting.
• Experience with hybrid identity and directory synchronization (Azure AD Connect).
• Solid understanding of networking fundamentals (DNS, DHCP, VPNs, firewalls) as they relate to Microsoft services.
• Ability to manage multiple priorities and support large-scale deployments with minimal downtime.

Nice to Have:

• Microsoft certifications such as:

• Microsoft 365 Certified: Enterprise Administrator Expert

• Azure Administrator Associate

• Security Administrator Associate

• Experience with Conditional Access, and compliance policies.
• Experience with change management and ITIL processes.