Job Summary: We are looking for a highly motivated and skilled Software Engineer to join our team. This role requires a strong understanding of the software development lifecycle, proficiency in coding, and excellent communication skills. The ideal candidate will be responsible for production monitoring, resolving minor technical issues, collecting client information, providing effective client interactions, and supporting our development team in resolving challenges. Key Responsibilities: ● Client Interaction: Serve as the primary point of contact for client queries, provide excellent communication, and ensure timely issue resolution. ● Issue Resolution: Troubleshoot and resolve minor issues related to software applications in a timely manner. ● Information Collection: Gather detailed technical information from clients, understand the problem context, and relay the information to the development leads for further action. ● Collaboration: Work closely with development leads and cross-functional teams to provide timely support and resolution for customer issues. ● Documentation: Document client issues, actions taken, and resolutions for future reference and continuous improvement. ● Software Development Lifecycle: Be involved in maintaining, supporting, and optimizing software through its lifecycle, including bug fixes and enhancements. ● Automating Redundant Support Tasks: (good to have) Should be able to automate the redundant repetitive tasks Required Skills and Qualifications: Mandatory Skills: ● ● -Expertise in at least one Object Oriented Programming language (Python, Java, C#, C++, Reactjs, Nodejs). ● -Good knowledge on Data Structure and their correct usage. ● -Open to learn any new software development skill if needed for the project. ● -Alignment and utilization of the core enterprise technology stacks and integration capabilities throughout the transition states. ● -Participate in planning, definition, and high-level design of the solution and exploration of solution alternatives. ● -Define, explore, and support the implementation of enablers to evolve solution intent, working directly with Agile teams to implement them. ● -Good knowledge on the implications. ● -Experience architecting & estimating deep technical custom solutions & integrations. ● Added advantage: ● -You have developed software using web technologies. ● -You have handled a project from start to end. ● -You have worked in an Agile Development project and have experience of writing and estimating User Stories ● Communication Skills: Excellent verbal and written communication skills, with the ability to clearly explain technical issues to non-technical clients. ● Client-Facing Experience: Strong ability to interact with clients, gather necessary information, and ensure a high level of customer satisfaction. ● Problem-Solving: Quick-thinking and proactive in resolving minor issues, with a focus on providing excellent user experience. ● Team Collaboration: Ability to collaborate with development leads, engineering teams, and other stakeholders to escalate complex issues or gather additional technical support when required. Preferred Skills:. ● Familiarity with Cloud Platforms and Cyber Security tools: Knowledge of cloud computing platforms and services (AWS, Azure, Google Cloud) and Cortex XSOAR, SIEM, SOAR, XDR tools is a plus. ● Automation and Scripting: Experience with automating processes or writing scripts to support issue resolution is an advantage. Job Types: Full-time, Permanent Pay: ₹500,000.00 - ₹800,000.00 per year Benefits: Flexible schedule Health insurance Leave encashment Provident Fund Supplemental Pay: Joining bonus Shift allowance Ability to commute/relocate: Hebbal, Bengaluru, Karnataka: Reliably commute or willing to relocate with an employer-provided relocation package (Preferred) Application Question(s): Will you be able to reliably commute or relocate to Pune Maharashtra for this job? Work Location: In person