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Customer Support Engineer Trigent Software Private Limited

1.0 - 3.0 years

1 - 3 Lacs

hyderabad, telangana, india

Remote

JOB Summary Answer ACD calls related to technical issues of the users ranging from local desktop to applications and AV requirements.Respond to email and SRS requests for audio conference bookings. Act as conference operator for high profile calls. First line troubleshooting if problems are reported using diagnostic techniques. Translate user requirements to the system for event execution. Resolve booking issues and ensure latest information is made available for event setup. Remote setup and tear down of Audio Visual events including VCs as per the user requirements. Supporting the client in the use of AV Systems. Supporting Video Conferencing calls. Liaising with stakeholders to ensure suc...

Posted 1 month ago

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Customer Support Engineer Trigent Software Private Limited

1.0 - 3.0 years

1 - 3 Lacs

bengaluru, karnataka, india

Remote

JOB Summary Answer ACD calls related to technical issues of the users ranging from local desktop to applications and AV requirements.Respond to email and SRS requests for audio conference bookings. Act as conference operator for high profile calls. First line troubleshooting if problems are reported using diagnostic techniques. Translate user requirements to the system for event execution. Resolve booking issues and ensure latest information is made available for event setup. Remote setup and tear down of Audio Visual events including VCs as per the user requirements. Supporting the client in the use of AV Systems. Supporting Video Conferencing calls. Liaising with stakeholders to ensure suc...

Posted 1 month ago

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