About Meru Life At Meru Life, we're building something meaningful! As an inclusive startup rooted in ownership, we're passionate about helping Active Seniors live active, connected, and purposeful lives. We're a team that values creativity, collaboration, and bold thinkers who are eager to make a difference. You'll be joining at a pivotal growth stage, working directly with the founder to shape our brand, products, and processes. The Opportunity We’re looking for a marketing-savvy, AI-curious, and execution-driven individual to join the Founder’s Office. In this highly versatile role, you’ll lead initiatives across marketing, content creation, brand building, and innovation , using AI tools to drive smart, scalable results. This is ideal for someone with a startup mindset, who thrives on ownership and is excited to be hands-on across multiple functions. What You’ll Do Lead and execute projects across content, digital marketing, brand, and creative campaigns . Drive innovation by introducing and integrating AI tools (e.g., ChatGPT, Notion AI, Midjourney) to optimize marketing workflows and productivity. Work across mediums — documents, decks, visuals, workflows — to drive momentum and clarity. Collaborate with external partners and vendors to ensure timely execution and alignment. Bring strategic thinking to projects while rolling up your sleeves to get things done. Continuously upskill and push boundaries in AI, design tools, and marketing tech . Partner closely with the founder to shape storytelling, product launches, and GTM plans. What You’ll Bring Experience & Skills 2–3 years of experience in marketing, content, or brand roles — preferably in a startup or fast-paced environment. Hands-on use of AI tools in a work context (ChatGPT, Notion AI, Claude, Midjourney, etc.). Familiarity with digital content tools ; some Figma knowledge is a plus. Exceptional communication, organization, and project execution skills. Traits That Matter AI-first mindset — constantly seeking ways to work smarter with tech. High ownership, autonomy, and follow-through. Clarity in thinking and communication — especially in written formats. Creative and resourceful — able to figure things out and find clarity in ambiguity. Values-aligned, trustworthy, and proactive in taking initiative. Bonus Points For Experience in brand storytelling or community building . Exposure to product launches or working closely with founders. Knowledge of growth marketing, design, or startup operations. Why Join Meru Life? High Impact: Work directly with the founder — your output shapes the brand. Personal Growth: Expect transformation — fast-paced learning and mentorship. Mission-Driven: Help build meaningful experiences for Active Seniors. Startup Culture: Fast, scrappy, non-hierarchical, and full of ownership. Location Mumbai-based In-office, 6 days a week Show more Show less
About Meru Life Meru Life helps active seniors live connected, purposeful lives through best-in-class logistics and fulfilment. We move fast, innovate constantly, and expect every team member to be “all-in.” Own and scale our customer-service “CRM (Customer Relationship Management)” call-center operation—both inbound and outbound. You’ll spend a significant portion of your week making calls, driving Service Level Agreement (SLA) targets, Customer Satisfaction (CSAT) goals, and continuous process improvements, and you may need to manage third-party agents as they come on board. This Role Is Not For You If… - You haven’t personally handled inbound/outbound calls in the last 3 months - You lack both healthcare and e-commerce customer-service leadership experience - You need a fully scripted, “follow-the-playbook” environment—this is a start-up Must-Have (Required to Apply) - 8+ years leading call-centre or customer-service teams (inbound + outbound) - Direct hands-on calling experience - Domain expertise in both healthcare and e-commerce support - Start-up grit: comfortable scaling processes from zero, wearing multiple hats Key Responsibilities - Inbound Operations: Own triage, resolution, and escalations; achieve ≥75% First Contact Resolution (FCR) - Outbound Engagement: Drive proactive outreach (renewals, feedback, upsells) - Hands-On Leadership: Pick up the phone yourself—and manage third-party agents when available - Process & Improvement: Establish Standard Operating Procedures (SOPs); analyse call data; implement fixes - Cross-Functional: Partner with Product, Operations, and Marketing to act on customer insights
About Meru Life Meru Life helps active seniors live connected, purposeful lives through best-in-class logistics and fulfilment. We move fast, innovate constantly, and expect every team member to be “all-in.” Own and scale our customer-service “CRM (Customer Relationship Management)” call-center operation—both inbound and outbound. You’ll spend a significant portion of your week making calls, driving Service Level Agreement (SLA) targets, Customer Satisfaction (CSAT) goals, and continuous process improvements, and you may need to manage third-party agents as they come on board. This Role Is Not For You If… - You haven’t personally handled inbound/outbound calls in the last 3 months - You lack both healthcare and e-commerce customer-service leadership experience - You need a fully scripted, “follow-the-playbook” environment—this is a start-up Must-Have (Required to Apply) - 8+ years leading call-centre or customer-service teams (inbound + outbound) - Direct hands-on calling experience - Domain expertise in both healthcare and e-commerce support - Start-up grit: comfortable scaling processes from zero, wearing multiple hats Key Responsibilities - Inbound Operations: Own triage, resolution, and escalations; achieve ≥75% First Contact Resolution (FCR) - Outbound Engagement: Drive proactive outreach (renewals, feedback, upsells) - Hands-On Leadership: Pick up the phone yourself—and manage third-party agents when available - Process & Improvement: Establish Standard Operating Procedures (SOPs); analyse call data; implement fixes - Cross-Functional: Partner with Product, Operations, and Marketing to act on customer insights We are looking for someone from BPO/KPO/ E-Commerce or advertising agency.
Experience: 3–6 years About Meru Life At Meru Life, we believe life after 55 is a launchpad for a vibrant, purposeful second inning. Inspired by “Merudand” (Sanskrit for spine), our mission is to empower active seniors to build connected, engaging lives through tailored home-care services, community programs, and a suite of products designed for their next chapter. We blend compassion with innovation to deliver extraordinary experiences and meaningful opportunities every day. Role Summary We are seeking a reliable and experienced Production Supervisor to oversee and coordinate the daily operation Key Responsibilities Supervise daily production and packaging activities to meet targets and timelines. Coordinate with production, QA, and warehouse teams to ensure smooth operations. Monitor critical control points (CCPs) and ensure compliance with GMP, hygiene, and safety protocols. Ensure raw materials and packaging materials are available in time for scheduled batches. Troubleshoot day-to-day production or packaging issues with operators and escalate when needed. Maintain basic production and packaging records (batch records, logs, QC checklists). Assist in line clearance and cleaning activities between batches. Support line-level quality checks during filling, sealing, labelling, etc. Report deviations, inefficiencies, and maintenance issues proactively. Qualifications & Skills 3–6 years of experience in food, nutraceutical, or pharmaceutical production/packaging environments. Familiarity with GMP, HACCP, CCPs, and basic QC in manufacturing operations. Strong coordination, problem-solving, and communication skills. Comfortable with documentation and compliance-related activities. Ability to work in a fast-paced, quality-driven environment.
Experience: 3-5 years About Meru Life At Meru Life, we believe life after 55 is a launchpad for a vibrant, purposeful second inning. Inspired by “Merudand” (Sanskrit for spine), our mission is to empower active seniors to build connected, engaging lives through tailored home-care services, community programs, and a suite of products designed for their next chapter. We blend compassion with innovation to deliver extraordinary experiences and meaningful opportunities every day. Role Summary Lead and execute our end-to-end, full-stack marketing engine—360° online and offline. Must-Have (Required to Apply) 3–5 years of end-to-end marketing experience in a startup or high-growth setting Cross-Channel Expertise: Proven track record in both digital (social media, SEM/SEO, email marketing) and offline (events, print, local activations) campaigns Omni-Channel Mastery: Executed at least two end-to-end 360° campaigns—covering online, offline, digital, and omni-channel touchpoints—with measurable results Data-Driven & Creative: Comfortable using analytics tools and translating insights into innovative campaigns Startup Grit: Willing to execute tactics personally and adapt quickly in a resource-constrained environment AI-Driven Marketing: Demonstrable expertise in leveraging AI across workflow management, content generation, market research, content adaptation, and scheduling—provide examples of AI-powered campaigns or projects Key Responsibilities Strategic Planning: Develop and own the annual 360° marketing blueprint covering digital, offline, and event strategies Digital Campaigns: Manage all social media channels end-to-end—creating and scheduling posts, engaging with followers, monitoring analytics; lead search-engine marketing (SEM), search-engine optimization (SEO), email marketing, and content initiatives Field & Offline Activations: Plan and execute grassroots outreach, print collateral distribution, and local partnerships Events & Community: Organize virtual and in-person events; build and nurture relationships with senior communities, NGOs, and vendors Measurement & Optimization: Track key performance indicators (KPIs) such as customer-acquisition cost (CAC), lifetime value (LTV), and engagement metrics—iterate for maximum return on investment (ROI) Budget Management: Allocate and optimize marketing budgets across channels to ensure efficient spend
Experience: 36 years About Meru Life At Meru Life, we believe life after 55 is a launchpad for a vibrant, purposeful second inning. Inspired by Merudand (Sanskrit for spine), our mission is to empower active seniors to build connected, engaging lives through tailored home-care services, community programs, and a suite of products designed for their next chapter. We blend compassion with innovation to deliver extraordinary experiences and meaningful opportunities every day. Role Summary We are seeking a reliable and experienced Production Supervisor to oversee and coordinate the daily operation Key Responsibilities Supervise daily production and packaging activities to meet targets and timelines. Coordinate with production, QA, and warehouse teams to ensure smooth operations. Monitor critical control points (CCPs) and ensure compliance with GMP, hygiene, and safety protocols. Ensure raw materials and packaging materials are available in time for scheduled batches. Troubleshoot day-to-day production or packaging issues with operators and escalate when needed. Maintain basic production and packaging records (batch records, logs, QC checklists). Assist in line clearance and cleaning activities between batches. Support line-level quality checks during filling, sealing, labelling, etc. Report deviations, inefficiencies, and maintenance issues proactively. Qualifications & Skills 36 years of experience in food, nutraceutical, or pharmaceutical production/packaging environments. Familiarity with GMP, HACCP, CCPs, and basic QC in manufacturing operations. Strong coordination, problem-solving, and communication skills. Comfortable with documentation and compliance-related activities. Ability to work in a fast-paced, quality-driven environment. Show more Show less
Experience: 3–6 years About Meru Life At Meru Life, we believe life after 55 is a launchpad for a vibrant, purposeful second inning. Inspired by “Merudand” (Sanskrit for spine), our mission is to empower active seniors to build connected, engaging lives through tailored home-care services, community programs, and a suite of products designed for their next chapter. We blend compassion with innovation to deliver extraordinary experiences and meaningful opportunities every day. Role Summary We are seeking a reliable and experienced Production Supervisor to oversee and coordinate the daily operation Key Responsibilities Supervise daily production and packaging activities to meet targets and timelines. Coordinate with production, QA, and warehouse teams to ensure smooth operations. Monitor critical control points (CCPs) and ensure compliance with GMP, hygiene, and safety protocols. Ensure raw materials and packaging materials are available in time for scheduled batches. Troubleshoot day-to-day production or packaging issues with operators and escalate when needed. Maintain basic production and packaging records (batch records, logs, QC checklists). Assist in line clearance and cleaning activities between batches. Support line-level quality checks during filling, sealing, labelling, etc. Report deviations, inefficiencies, and maintenance issues proactively. Qualifications & Skills 3–6 years of experience in food, nutraceutical, or pharmaceutical production/packaging environments. Familiarity with GMP, HACCP, CCPs, and basic QC in manufacturing operations. Strong coordination, problem-solving, and communication skills. Comfortable with documentation and compliance-related activities. Ability to work in a fast-paced, quality-driven environment.