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IT Support Engineer - Lead FloQast

8.0 - 12.0 years

0 Lacs

pune, maharashtra

On-site

As an IT Support Engineer Lead at FloQast, your role will involve providing front-line technical support to all employees, setting up, supporting, and troubleshooting end-user applications. You will need to be highly self-motivated, thrive in a fast-paced environment, and be willing to take on various tasks to ensure the smooth functioning of the IT support system. **Key Responsibilities:** - Provide first and second-line technical support to employees in local and remote locations through Email, Slack, Walk-in, and Ticketing - Serve as Tier 3 support, handling escalated tickets and technically complex issues until resolution - Drive continuous service improvement in technology-related matte...

Posted 1 month ago

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