Mega walk in drive For Customer Grievance Officer- Mumbai

Job Description

Product: Unsecured Loans (PL/BL) Job Role: Customer Grievance Officer Roles and Responsibilities 1. Respond to customer complaints: Address customer grievances in a timely and professional manner. 2. Resolve issues: Work with customers to resolve issues and provide solutions. 3. Communicate effectively: Listen to customers, empathize with their concerns, and communicate resolutions clearly. 4. Document interactions: Record customer interactions and resolutions accurately. 5. Escalate complex issues: Identify and escalate complex issues to relevant teams or management. 6. Analyze feedback: Identify root causes of customer grievances and suggest improvements. 7. Maintain customer relationships: Build trust and maintain positive relationships with customers. Desired Candidate Profile 1. Excellent communication skills: Verbal and written. 2. Empathy and patience: Ability to handle stressful situations. 3. Problem-solving skills: Ability to analyze and resolve complex issues. 4. Attention to detail: Accurate documentation and record-keeping. 5. Product/service knowledge: Familiarity with products or services. Goals and Objectives: 1. High customer satisfaction: Resolve customer grievances efficiently. 2. Reduce complaints: Identify and address root causes. 3. Improve processes: Suggest improvements based on customer feedback. All interested candidates must come for an interview on May 29, 2025 to June 04, 2025 at below mentioned address or share your updated resume at surabhi.more@hdbfs.com/ arpita.singh@hdbfs.com Interview Venue: HDB Financial Services Ltd. 2nd Floor, Wilson House,(DJ House) Old Nagardas Road, Near Pinky Theatre & Amboli Subway, Old Nagardas Road, Andheri (E), Mumbai-400069. Interview Date: May 29, 2025 to June 04, 2025 Interview Time: 10:00 AM to 03:00 PM Job Location: Lower Parel, Mumbai Contact Person: Ms. Surabhi More/ Ms. Arpita Singh Contact Number: 022 6250 9138 Candidates must carry below set of documents while coming for an interview- Updated Resume Pan card / PAN Card Acknowledgement Aadhaar card with full DOB (DD-MM-YYYY) 10th, 12th and Graduation all year Mark Sheets Post- Graduation provisional certificate and all two years mark-sheet (If Applicable) Last Experience Documents (Appointment Letter, release letter & salary slips) Any bank passbook or Cancelled cheque (Active Account only) 2 Passport size photo