Medical Claim Processor

Job Title: Health Claim Executive - CRM Helpdesk

Company: Watch Your Health (Deputed at ICICI Lombard)

About Us:

Watch Your Health is a leading health-tech company that leverages technology and data analytics to empower individuals to take control of their health. We partner with insurance companies, health service providers, and corporates to deliver innovative digital health solutions that promote healthier lifestyles, disease prevention, and wellness management. At Watch Your Health, we thrive on innovation and data-driven insights to create impactful health engagement platforms. Join us to be part of a fast-growing team at the intersection of technology, healthcare, and wellness.

Job Description:

Act as a CRM implant for claim support at the client location.

Resolve customer queries on policy coverage and health claim processes.

Facilitate the use of the claims app for submission and tracking by employees.

Respond to employee calls and emails as the direct SPOC (Single Point of Contact) allocated to specific corporate clients.

Collect and dispatch claim documents as per corporate requirements.

Coordinate with internal claims units at ICICI Lombard to ensure seamless cashless and priority claim processing.

Stay up-to-date with health insurance regulations and policies to ensure accurate information and adherence to industry standards.

Maintain confidentiality of sensitive data and adhere to data protection guidelines.

Travel twice a week between branch locations to resolve customer queries.

Requirements:

Qualification: Graduate.

Experience: Minimum 2 years in the Health Insurance industry.

Skills: Excellent verbal and written English communication.

Location: Andheri

Job Type: Full-time

Pay: ₹18,000 – ₹22,000 per month

Job Type: Permanent

Pay: ₹18,000.00 - ₹22,000.00 per month

Work Location: In person