Medical Assistant || US Healthcare

Job Title: Virtual Medical Assistant (Offshore)

Position Type: Full-Time

Reports To: Practice Manager or Clinical Operations Lead

Position Summary: We are seeking a detail-oriented and dependable Virtual Medical Assistant to support clinical operations by handling essential administrative and coordination tasks. This role is critical in maintaining accurate medical records, ensuring effective communication with primary care providers, and coordinating patient care through timely appointment scheduling.

Key Responsibilities:

• Lab Entry: Accurately input laboratory results and related information into the Electronic Medical Record (EMR) system in a timely and organized manner.
• Fax Coordination: Send patient progress notes and relevant documentation to primary care physicians and specialists, ensuring compliance with privacy standards (e.g., HIPAA-equivalent).
• Patient Outreach: Call patients to schedule, reschedule, or confirm appointments while maintaining professionalism and excellent customer service.
• Documentation: Ensure all interactions and actions are properly documented in the EMR.
• Other Duties as Assigned: Perform additional administrative or clinical coordination tasks as requested by the clinical team or supervisor.

Qualifications:

• Prior experience as a Virtual Medical Assistant, Medical Receptionist, or similar healthcare support role preferred
• Familiarity with EMR systems (Athena, Epic, or similar)
• Strong written and verbal communication skills in English
• Ability to work independently and manage time effectively in a remote setting
• High level of attention to detail and accuracy
• Reliable internet connection and private, professional work environment

Preferred Skills:

• Previous experience supporting U.S.-based medical practices
• Understanding of medical terminology and clinical documentation
• Customer service experience, particularly in healthcare