Position: Front Desk Executive Location: Medark Hospital, Bahadurgarh (Haryana) Job Type: Full-time Key Responsibilities: Greet and assist patients/visitors at the reception with courtesy and professionalism. Handle patient registration, OPD/IPD billing, and appointment scheduling. Manage incoming calls, inquiries, and provide accurate information. Coordinate with doctors, nursing staff, and departments for smooth patient flow. Maintain patient records, admission/discharge files, and update hospital software. Ensure proper cash handling, billing, and daily collection reconciliation. Support in managing pharmacy/lab billing coordination if required. Maintain a clean, organized, and welcoming front office environment. Required Skills & Qualifications: Minimum qualification: Graduate (any stream). Prior experience in hospital/healthcare front desk or customer service preferred. Good communication skills in Hindi & English (local language knowledge is an advantage). Basic computer knowledge (MS Office, hospital management software). Pleasant personality, strong interpersonal and problem-solving skills. Ability to work under pressure with patience and efficiency. What We Offer: Competitive salary as per industry standards. Professional working environment with opportunities for growth. Training and exposure to hospital operations. Job Type: Full-time Pay: ₹9,215.16 - ₹18,401.41 per month Benefits: Health insurance Work Location: In person
Position: Front Desk Executive Location: Medark Hospital, Bahadurgarh (Haryana) Job Type: Full-time Key Responsibilities: Greet and assist patients/visitors at the reception with courtesy and professionalism. Handle patient registration, OPD/IPD billing, and appointment scheduling. Manage incoming calls, inquiries, and provide accurate information. Coordinate with doctors, nursing staff, and departments for smooth patient flow. Maintain patient records, admission/discharge files, and update hospital software. Ensure proper cash handling, billing, and daily collection reconciliation. Support in managing pharmacy/lab billing coordination if required. Maintain a clean, organized, and welcoming front office environment. Required Skills & Qualifications: Minimum qualification: Graduate (any stream). Prior experience in hospital/healthcare front desk or customer service preferred. Good communication skills in Hindi & English (local language knowledge is an advantage). Basic computer knowledge (MS Office, hospital management software). Pleasant personality, strong interpersonal and problem-solving skills. Ability to work under pressure with patience and efficiency. What We Offer: Competitive salary as per industry standards. Professional working environment with opportunities for growth. Training and exposure to hospital operations. Job Type: Full-time Pay: ₹9,215.16 - ₹18,401.41 per month Benefits: Health insurance Work Location: In person
Job Description: TPA Desk Coordinator Location: Medark Hospital, Bahadurgarh Department: Billing & Insurance / TPA Desk Role: Full-time Reports to: Billing Manager / Hospital Administrator Position Overview The TPA Desk Coordinator will be responsible for managing all activities related to cashless hospitalization, insurance approvals, patient coordination, and documentation. The role demands excellent communication, strong follow-up skills, accuracy, and an understanding of hospital billing & insurance workflows. Key Responsibilities1. Patient Registration & Verification Verify patient’s insurance policy details, eligibility, and required documents. Explain cashless procedures and documentation requirements to patients & attendants. Ensure all pre-auth forms are filled accurately and submitted on time. 2. Pre-Authorization Management Submit pre-authorization requests to TPAs/insurance companies promptly. Follow up regularly to obtain approval within required timelines. Maintain real-time communication with consultants regarding queries raised by TPAs. 3. Admission & Discharge Coordination Coordinate with admission staff for cashless approval before room allotment. Ensure all treatment updates and final bills are submitted to TPA before discharge. Process enhancement requests when treatment plan or stay extends. 4. Billing & Documentation Ensure all medical records, investigation reports, and bills are correct and complete. Maintain proper filing of TPA documents for audits. Provide final bill, discharge summary, and TPA-required documents before final approval. 5. TPA/Insurance Relationship Management Maintain updated list of TPAs, insurance companies, and empanelment guidelines. Build strong working relationships with TPA representatives. Resolve queries and escalate cases when required. 6. Communication & Customer Support Handle patient and family queries regarding coverage, non-payables, and approvals. Communicate limitations of policy, deductions, and co-pay clearly. Maintain a professional and supportive attitude at all times. 7. Compliance & Reporting Ensure compliance with hospital policies and IRDAI norms. Prepare daily MIS reports: pending approvals, discharged patients, claim status, deductions, and rejections. Assist in audits by TPA/Insurance teams. Required Qualifications & Skills Education: Graduate in any discipline; preference for Hospital Administration / BBA Healthcare. Experience: 1–3 years in TPA desk / hospital billing / medical insurance (preferred). Skills: Strong communication & patient-handling skills Understanding of TPA processes Good typing & documentation accuracy Ability to work under pressure Computer proficiency (MS Office, HIS systems) Key Qualities Pleasant, patient-centric approach Attention to detail Ethical and responsible handling of documents Fast learner with good coordination abilities Salary Range As per hospital standards and candidate experience. Job Types: Full-time, Permanent Pay: ₹13,000.00 - ₹25,000.00 per month Work Location: In person
Job Description: TPA Desk Coordinator Location: Medark Hospital, Bahadurgarh Department: Billing & Insurance / TPA Desk Role: Full-time Reports to: Billing Manager / Hospital Administrator Position Overview The TPA Desk Coordinator will be responsible for managing all activities related to cashless hospitalization, insurance approvals, patient coordination, and documentation. The role demands excellent communication, strong follow-up skills, accuracy, and an understanding of hospital billing & insurance workflows. Key Responsibilities1. Patient Registration & Verification Verify patient’s insurance policy details, eligibility, and required documents. Explain cashless procedures and documentation requirements to patients & attendants. Ensure all pre-auth forms are filled accurately and submitted on time. 2. Pre-Authorization Management Submit pre-authorization requests to TPAs/insurance companies promptly. Follow up regularly to obtain approval within required timelines. Maintain real-time communication with consultants regarding queries raised by TPAs. 3. Admission & Discharge Coordination Coordinate with admission staff for cashless approval before room allotment. Ensure all treatment updates and final bills are submitted to TPA before discharge. Process enhancement requests when treatment plan or stay extends. 4. Billing & Documentation Ensure all medical records, investigation reports, and bills are correct and complete. Maintain proper filing of TPA documents for audits. Provide final bill, discharge summary, and TPA-required documents before final approval. 5. TPA/Insurance Relationship Management Maintain updated list of TPAs, insurance companies, and empanelment guidelines. Build strong working relationships with TPA representatives. Resolve queries and escalate cases when required. 6. Communication & Customer Support Handle patient and family queries regarding coverage, non-payables, and approvals. Communicate limitations of policy, deductions, and co-pay clearly. Maintain a professional and supportive attitude at all times. 7. Compliance & Reporting Ensure compliance with hospital policies and IRDAI norms. Prepare daily MIS reports: pending approvals, discharged patients, claim status, deductions, and rejections. Assist in audits by TPA/Insurance teams. Required Qualifications & Skills Education: Graduate in any discipline; preference for Hospital Administration / BBA Healthcare. Experience: 1–3 years in TPA desk / hospital billing / medical insurance (preferred). Skills: Strong communication & patient-handling skills Understanding of TPA processes Good typing & documentation accuracy Ability to work under pressure Computer proficiency (MS Office, HIS systems) Key Qualities Pleasant, patient-centric approach Attention to detail Ethical and responsible handling of documents Fast learner with good coordination abilities Salary Range As per hospital standards and candidate experience. Job Types: Full-time, Permanent Pay: ₹13,000.00 - ₹25,000.00 per month Work Location: In person