Perk & Benefits40k-90K in hand monthly Salary (Salary is not a constraint for good candidates)Monthly IncentivesKey ResponsibilitiesCross-Sell and Up-Sell via Outbound and Inbound Call ProcessInside Sales Process (No Cold Calling)Make Outbound calls to existing customers to ensure customer satisfaction and retention via repeat ordersHandle Inbound customer calls over sales queriesMaintain accurate records of customer interactions, transactions, and follow-up actions in the CRM systemMeet or exceed performance goals, including sales targets and customer satisfaction scores via repeat purchase metricsCollaborate with cross-functional teams to improve processes, products, and overall customer experienceStay updated on product knowledge, company policies, and industry trends to provide informed support to customersQualificationsBachelor's degree preferredProven experience in sales or related fieldExcellent communication skills (English & Hindi), mostly verbalStrong interpersonal skills and the ability to build rapport with customersEmpathetic and patient demeanor, with the ability to handle challenging situations professionallyAbility to multitask and prioritize tasks effectively in a fast-paced environmentProficiency in using CRM software and other relevant toolsDemonstrated ability to work independently and as part of a teamFlexibility to work occasional evenings or weekends as neededPreferred QualificationsExperience in outbound salesPrevious experience in a customer service role within e-commerce sector would be an added advantage.Excellent verbal skills in English and HindiAdditional language (Marathi) proficiency is a plus.