Who We Are Massive Rocket is a high-growth Braze & Snowflake agency that has made significant strides in connecting digital marketing teams with product and engineering units. Founded just 5 years ago, we have experienced swift growth and are now at a crucial juncture, aspiring to reach $100M in revenue. Our focus is on delivering human experiences at scale, leveraging the latest in web, mobile, cloud, data, and AI technologies. We pride ourselves on innovation and the delivery of cutting-edge digital solutions. Every role at Massive Rocket is Entrepreneurial - Successful people at Massive Rocket will not only think about their role but understand the roles around them, their goals, and contribute to the success and growth of their team, customers, and partners. What We Offer 🚀 Fast-moving environment – you will never stop learning and growing ❤️ Supportive and positive work culture with an emphasis on our values 🌍 International presence – work with team members in Europe, the US, and around the globe 🪐 100% remote forever 🧗🏼♂️ Career progression paths and opportunities for promotion/advancement 🍕 Organised team events and outings What we’re looking for We are looking for a skilled Data Scientist (Snowflake) to design, train, and deploy predictive models directly in Snowflake to enhance CRM capabilities powered by Braze . You’ll collaborate with CRM consultants, developers, and marketing teams to deliver data-driven personalization and automation at scale. Collaborate with dynamic teams to enhance customer engagement strategies using leading platforms such as Braze. Your keen insight into industry trends and best practices will keep our customer data management at the cutting edge, driving innovation and excellence. Elevate your career with us and be a catalyst for transformative customer experiences. Responsibilities 1) Predictive Personalization - Build and train machine learning models (e.g., churn prediction, segmentation, next-best-action) using Python. - Deploy models using Snowpark for Python within Snowflake. - Translate business goals into ML/AI models tailored for CRM automation in Braze. - Design model output structures for direct use in Braze via SQL/Segment integrations. - Monitor model performance and continuously improve based on Braze campaign results. - Collaborate with CRM consultants and analysts to define data requirements and outcomes. 2) Intelligent Activation - Develop real-time scoring pipelines for CRM triggers (e.g., propensity to buy, lead scoring). - Engineer customer features from raw behavioral and transactional data. - Optimize Snowflake queries and data structures for model efficiency. - Work with Braze marketers to A/B test model-driven campaigns. - Automate retraining and deployment of models via CI/CD pipelines. - Ensure data compliance and model transparency for stakeholders. 3) Customer Engagement Optimization through Braze - Work through the system restrictions in order to power Customer Engagement personalization and triggers in Braze. - Collaborate with marketing and product teams to optimize customer engagement strategies using platforms like Braze. - Leverage customer data to identify opportunities for personalized marketing and engagement. - Provide actionable insights to drive customer engagement and retention. - You will have appetite for learning about Data Warehouses (Snowflake specifically) and how they can be leveraged to strengthen the customer experience proposition through Braze. 4) Collaboration and Support - Work closely with cross-functional teams, including data engineers, analysts, and marketing professionals, to align on data strategies and implementation. - Provide technical support and guidance to team members on best practices for data integration and event data management. - You will always be on the lookout for ways our clients can improve their current data stack and either be more efficient or have more impact on our work. - Align with the internal Snowflake and CRM team to align on the data plan and therefore power the Braze platform in the most efficient way possible. Required Skills and Qualifications: - Proficiency in Python for Data Science, strong experience with libraries like pandas, scikit-learn, numpy, and joblib. - Experience with Snowflake + Snowpark (Python API), ability to develop and deploy ML models natively within the Snowflake environment. - Advanced SQL Skills, comfortable writing optimized SQL for feature engineering, data extraction, and joining large datasets. - CRM & MarTech Understanding , knowledge of CRM concepts like segmentation, customer lifecycle, churn, and LTV modeling. - Model Deployment & Monitoring , experience with deploying models in production and monitoring performance (e.g., AUC, precision, recall). - Data Engineering Basics , understanding of ETL/ELT processes, feature stores, and scheduling tools like Airflow or dbt (optional). - Version Control & Reproducibility , git proficiency and experience with ML pipeline management tools (e.g., MLflow, DVC). - Familiarity with customer engagement platforms like Braze, Saleforce Marketing Cloud, HubSpot or similar tools. - Excellent problem-solving skills and attention to detail. - Strong communication skills with the ability to convey complex data concepts to non-technical stakeholders. - Ability to work independently and collaboratively in a fast-paced environment. - Experience working in an agency setting or working with external clients Preferred Qualifications: - A/B Testing & Experimentation , Ability to design and evaluate experiments to measure model impact on CRM campaigns. - Familiarity with CDPs ( Hightouch) - Experience working in Agile (Kanban) During the process, please note the following requirements and preparations: - Massive Rocket has a Bring Your Own Device (BYOD) policy — you will be expected to use your own equipment for work. - A valid work visa is required — Massive Rocket does not provide sponsorship at this time. - You may be asked to provide proof of identification , such as a passport, ID card, or utility bill (gas, water, electricity). - Two references may be requested — please be prepared to share names, relationship to you, and contact details (email and mobile). - Contractors only: Proof of incorporation and valid insurance coverage is required. Note : Please ensure that your qualifications closely match the criteria outlined in the job description. Applications not meeting the specified criteria may not be processed or considered for this position. Show more Show less
Who We Are Massive Rocket is a high-growth Braze & Snowflake agency that has made significant strides in connecting digital marketing teams with product and engineering units. Founded just 5 years ago, we have experienced swift growth and are now at a crucial juncture, aspiring to reach $100M in revenue. Our focus is on delivering human experiences at scale, leveraging the latest in web, mobile, cloud, data, and AI technologies. We pride ourselves on innovation and the delivery of cutting-edge digital solutions. Every role at Massive Rocket is Entrepreneurial - Successful people at Massive Rocket will not only think about their role but understand the roles around them, their goals and contribute to the success and growth of their team, customers and partners. What We Offer 🚀 Fast-moving environment – you will never stop learning and growing ❤️ Supportive and positive work culture with an emphasis on our values 🌍 International presence – work with team members in Europe, the US, and around the globe 🪐 100% remote forever 🧗🏼 Career progression paths and opportunities for promotion/advancement 🍕 Organised team events and outings What we’re looking for We are looking for an experienced Project Manager to join our growing team here at Massive Rocket. As a Project Manager (Martech) at Massive Rocket, you will lead our Martech teams in deploying cutting-edge CRM and Data solutions. Your role will involve establishing roadmaps, managing backlogs, and coordinating the work of Martech teams to help clients achieve their business goals. You will lead two or more project teams within the Client CRM and Data Programs, ensuring seamless coordination and effective management of resources and budgets. Your focus will be on ensuring smooth delivery of value to the Client, sending regular status reports and ensuring all work happens within the projects budget. As a retention champion, you will strive to retain and grow our engagement with clients through exemplary project management practices and experienced agility. Responsibilities • Delivery Dynamo : Ensures successful delivery of projects and services. Manage project timelines, budgets and resource allocations. • Roadmap Strategist : Proactively identifies next work streams, flesh out requirements, estimate, prioritize, and include into the roadmap. • Risk Ranger : Effectively identify potential risks and issues, implementing strategies to mitigate them, ensuring the stability and continuity of the program. • Engagement Specialist : Builds strong relationships with clients and internal stakeholders, understanding their needs and managing expectations. Oversee and ensure accurate and timely reporting on project status, key metrics, and outcomes to internal and external stakeholders. Collaborate with data analysts and reporting specialists to leverage Martech platforms for insightful performance reporting to show continuous value adds, improvements to customer. • Agile Catalyst : Drives Agile mindset and methodology within project teams • Process Guru : Optimization of program/project processes and workflows. Embraces Massive Rocket's Agile development philosophy. • Solutions Specialist : Participates in sales discovery calls, helps flesh out SoW and timelines for programs, and identifies needed resources. Qualifications: • Minimum 8+ years of experience in project management, ideally in the Martech space. • Proven track record of successfully managing and delivering complex projects on time and within budget. • Strong project management fundamentals. • Strong understanding of Agile methodologies (e.g., Scrum, Kanban) and their effective application in project management. • Demonstrated ability to lead and motivate teams, fostering a culture of ownership and accountability. • Excellent communication, collaboration, and interpersonal skills, with the ability to build strong relationships across diverse teams. • Strong analytical and problem-solving skills, with the ability to identify and resolve complex program issues. • Experience of working an agency setting. • Proficiency in project management tools (Jira). • Excellent client-facing and internal communication skills. • English at C1 level Technical Knowledge: Familiarity with relevant technologies within the Martech space, such as Data Warehouses , CDPs , machine learning, CRM , Loyalty Engine etc. During the process, please note the following requirements and preparations: - Massive Rocket has a Bring Your Own Device (BYOD) policy — you will be expected to use your own equipment for work. - A valid work visa is required — Massive Rocket does not provide sponsorship at this time. - You may be asked to provide proof of identification , such as a passport, ID card, or utility bill (gas, water, electricity). - Two references may be requested — please be prepared to share names, relationship to you, and contact details (email and mobile). - Contractors only: Proof of incorporation and valid insurance coverage is required. Note : Please ensure that your qualifications closely match the criteria outlined in the job description. Applications not meeting the specified criteria may not be processed or considered for this position.