Job Summary: We are seeking an experienced ServiceNow Architect to lead the design and implementation of complex ServiceNow integrations and enhancements. This role requires deep technical expertise in ServiceNow modules (ITSM, ITOM, SecOps, CMDB, AIOps), as well as integration experience with tools like Salesforce, Jira, New Relic, IBM Risk, and Microsoft Sentinel. The ideal candidate will be responsible for architectural oversight, technical leadership, stakeholder engagement, and delivery of end-to-end solutions aligned with business needs. Key Responsibilities: 1. Integration Architecture & Implementation Architect and implement integration between Salesforce and ServiceNow : Automatically create ServiceNow incidents upon Salesforce case escalation. Ensure inclusion and mandatory visibility of Salesforce Case Number in incident forms. Design visibility and access rules for client-facing teams. Design and implement Jira integration enhancements : Enable Correlated ID search and defect visibility across platforms. Configure bi-directional mapping for Assignment Group and Assigned To fields. Enhance notification flow from Jira to ServiceNow (Work Notes updates, etc.). Lead integration of IBM Risk Tool into ServiceNow: Ingest risk assessments into Security Incident and Risk tables. Trigger workflows based on IBM events. Oversee New Relic APM/Infrastructure integration into ServiceNow ITOM: Auto-create incidents from alerts. Enrich CMDB with performance data and enable incident correlation. Lead Microsoft Sentinel integration for event management and SecOps. 2. Platform Enhancements & Configuration Customize Incident forms based on user roles (e.g., mandatory Salesforce Case Number for client-facing teams). Build and maintain dashboards and reports: Metrics: total escalations, resolution time, category trends. Stakeholder-facing visualization for performance and SLA adherence. 3. AIOps & Proactive Problem Management Deploy and configure ServiceNow AIOps capabilities : Analyze incident trends. Auto-create Problem Records based on thresholds. Recommend resolutions using historical patterns. 4. CMDB Ownership Lead the design, build, and governance of CMDB . Integrate multiple data sources to ensure configuration accuracy and compliance. Required Skills & Experience: 8+ years of experience in ServiceNow platform architecture and development. Proven experience integrating Salesforce, Jira, IBM Risk, New Relic , and Sentinel with ServiceNow. Strong knowledge and hands-on implementation of: ITSM, ITOM, CMDB, SecOps, AIOps. MID Server configurations, web services (REST, SOAP), IntegrationHub. Experience building dashboards, reports , and visual analytics in ServiceNow. Solid understanding of ServiceNow data models , access control, performance tuning. Expertise in Problem, Incident, Change , and Request Management modules. Experience with scripted REST APIs, Flow Designer , Business Rules, and Client Scripts. Familiarity with risk management processes , security incident flows, and event management. Excellent communication and stakeholder engagement skills. ServiceNow certifications (Architect, CIS in ITSM/ITOM/SecOps/AIOps) strongly preferred. Preferred Qualifications: Hands-on experience with ServiceNow AI/ML capabilities . Prior experience in regulated environments or enterprise transformation projects. Agile delivery methodology exposure and ability to work in cross-functional teams. What We Offer: Opportunity to work on cutting-edge ServiceNow initiatives. Collaborative and innovative work environment. Competitive compensation and growth opportunities.