Handle customer inquiries through calls, WhatsApp, email, and social media. Provide accurate information about products, orders, delivery, returns, and policies. Maintain a friendly, polite, and solution-oriented attitude in every interaction. Coordinate with internal teams (operations, sales, logistics) to resolve customer concerns. Update customer records and track issues until full resolution. Follow up with customers to ensure satisfaction. Handle complaints and escalate cases when required. Maintain professionalism even under pressure. Suggest improvements based on customer feedback. Job Types: Full-time, Permanent, Fresher Pay: From ₹8,086.00 per month Benefits: Cell phone reimbursement Flexible schedule Internet reimbursement Work Location: In person
Handle customer inquiries through calls, WhatsApp, email, and social media. Provide accurate information about products, orders, delivery, returns, and policies. Maintain a friendly, polite, and solution-oriented attitude in every interaction. Coordinate with internal teams (operations, sales, logistics) to resolve customer concerns. Update customer records and track issues until full resolution. Follow up with customers to ensure satisfaction. Handle complaints and escalate cases when required. Maintain professionalism even under pressure. Suggest improvements based on customer feedback. Job Types: Full-time, Permanent, Fresher Pay: From ₹8,086.00 per month Benefits: Cell phone reimbursement Flexible schedule Internet reimbursement Work Location: In person