Manas Lifestyle Resort & Mystic Valley Spa Resort Igatpuri

Responsibility & Authority: · Should have an eye for detail and the ability to effectively deal with guests, other departments and housekeeping staff. · Obtains list of vacantrooms to be cleaned immediately & list of prospective checkouts or discharges in order to prepare work assignments. · Experience with turn down service, special needs of VIPGuests, foreign dignitaries, etc. is helpful. · Assigns team members their duties, and inspects work for conformance to prescribed standards of cleanliness. · Prepares and distributes the Room assignment sheet and floor keys to room boys. · Maintain clear and efficient communication and coordination with the Front Officeand other departments of the hotel. · Schedulesthe cleaning of the room carpets, upholstery, and draperies as needed, along with deep cleaningprojects and window cleaning as necessary. · Schedules cleaning for lobbyarea, public restrooms, telephone areas, hallways, entrances, elevators. · Schedules periodic major cleaning projects including carpet shampooing, cleaning of walls and baseboards, cleaning of windows, elevator doors and tracks. · Schedules cleaning of all meeting rooms after a completed function. · Schedules deep cleaning of all meeting rooms on periodic basis including carpet shampooing, cleaning of walls and baseboards, cleaning of windows, etc. · Inventories cleaning supplies& linen stock to ensure adequate supplies. · Investigates concerns regarding housekeeping service and equipment, and takes corrective action. · Providing staff training, coaching, counselling’s and also enforces to the hotels standard operating procedures. · Ensure all meeting room functions are properly setup according to the requests indicated on the meeting room/event function sheets. · Ensures guest rooms are properly secured and that proper key controlprocedures are utilized by the housekeeping staff. · Advises manager, desk clerk, & admitting personnel of rooms ready for occupancy. · Rewards employees whouse their empowerment to meet or exceed guest expectations. · Print all housekeeping related reports and traces from PMS. · Assists in controllingexpensesby the housekeeping department. · Confirm all housekeeping staff members have arrived or find substitutes for absent employees. · Maintain high quality of housekeeping standards in: 1) the guest rooms 2) linensand uniforms 3) lost and foundprocedures 4) laundry and 5) public area. · Review outside laundry facility servicing to ensure quality, undamaged linens and consistent delivery, keeping in mind the budgetary guidelines. · Co-ordinate with vendorseg: Pest control, Laundry services and other outsource services. · Attend to any guest complaints and take service recovery measures if required. · Review the housekeeping points on the guest feedback forms, take actions on guest complaints and also share guest compliments with staff members. · Prepare annual housekeeping budget. · Submit requests for repair and periodic maintenance of cleaning equipment. · Prepares store requisition, purchase other supplies and equipment, also monitor parstock on all housekeeping guest suppliesand linens. Other Routine Responsibilities: · Co-ordinate with front officeand sending room discrepancylists. · Select, staff, recruit, hire, and train qualified housekeeping candidates. · Attends training seminars to perfect housekeeping techniques and procedures, and enhance supervisory skills. · Records data concerning work assignments, personnel actions, and time cards, and prepares periodic reports. May prepare reports concerning room occupancy, payrollexpenses, and department expenses. · Attends periodic staff meetings with other department heads to discuss company policies and patrons’ complaints, and to make recommendations to improve service and ensure more efficient operation. · Orient and familiarise new personnel with hotel facilities and operating hours. · Control all expendituresrelating to Housekeeping, including labour, guest room supplies, and all cleaning supplies and equipment. · Oversee any guest communications from housekeeping. Job Type: Full-time Pay: ₹30,000.00 - ₹35,000.00 per month Benefits: Cell phone reimbursement Food provided Internet reimbursement Ability to commute/relocate: Nashik, Maharashtra: Reliably commute or planning to relocate before starting work (Required) Experience: Housekeeping: 5 years (Required) total work: 2 years (Required) Work Location: In person