Manager Study Counselor

Responsibilities:

• Create a team of overseas education counsellors.
• Lead team coaching, training, performance reviews, and target management.
• Drive counselling quality, conversion rates, and team performance.
• Ensure students receive accurate guidance on universities, courses, eligibility, scholarships, and documentation.
• Oversee program recommendations, university shortlisting, and application submissions.
• Ensure updated knowledge of global admission requirements and visa processes.
• Track student progress from inquiry ? counselling ? application ? admission ? visa.
• Participate in university webinars, partner meets, education fairs, and corporate events.
• Ensure high-quality student experience and manage service escalations.
  

Our Expectations:

• 47 years of experience in overseas education counselling.
• Minimum 12 years experience in a leadership/managerial role.
• Strong understanding of university admissions and visa requirements (UK, Canada, Australia preferred).
• Exceptional communication skills and a strong customer-centric attitude.
• Experience managing teams and achieving monthly targets.
• Proficiency in CRM tools and MS Office.