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Tata Communications
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Manager - Customer Service Operations

Manager - Customer Service Operations

Name: Jobpe
Address: T-Hub, Plot No 1/C, Sy No 83/1, Raidurgam panmaktha, Knowledge City Rd, Hyderabad, Telangana, 500081, IN
Telephone: +91-83339-09630
Price range: Free

Tata Communications

7 - 10 years

Pune

Posted:1 day ago

Job Description

About The Company

Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications 📍

Location:

Pune 💼

Experience:

7-10+ Years We are seeking an experienced

Aruba NAC & Wireless L3 Engineer

with strong expertise in

Aruba ClearPass, Mobility Controllers/Conductor, and Aruba Central

. The role involves designing, deploying, and supporting enterprise NAC and wireless solutions, along with handling L3 escalations and complex troubleshooting.

Required Skills

Aruba ClearPass (802.1X, MAB, Guest, BYOD, Posture, Profiling)
Aruba Mobility Controllers & Mobility Conductor
Aruba Central Administration
AAA, RADIUS, TACACS+, EAP Authentication
WLAN Security, RF Fundamentals, WPA2/WPA3
AD/LDAP, PKI, Certificates
Packet Capture, Log Analysis & RCA

Responsibilities

Deploy and troubleshoot Aruba NAC and Wireless solutions.
Manage Aruba WLAN infrastructure and performance optimization.
Integrate ClearPass with AD, PKI, MDM, and network environments.
Provide L3 support, incident resolution, and technical documentation.
Support ITIL-based Incident, Change, and Problem Management.

Good To Have (Optional)

Cisco Wireless (Catalyst 9800/AireOS)
Cisco ISE exposure
Cisco Meraki Wireless

Skills Required

Customer Service Operations Network Services Troubleshooting LOG Analysis Performance Optimization Technical Documentation Itil Problem Management Customer service ITIL and ITSM tools

Learn the skills this job asks for

See your skill gap for Customer Support / BPO →

ITIL and ITSM tools

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Job Type

Full Time

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Manager - Customer Service Operations