Manager - Customer Engineering - (Automation testing)

Manager Customer Engineering

Location:

Function:

Experience:

Role Overview

Manager in the Customer Engineering (CE) team at BrowserStack

You'll work closely with Sales, Product, and Engineering teams to drive customer value, build scalable solutions, and influence product direction based on real-world use cases.

What You'll Do

• Lead, mentor, and scale a high-performing Customer Engineering team; conduct performance reviews and support career development.
• Serve as the technical architect during customer evaluationsunderstand customer environments, recommend best-fit solutions, and drive successful onboarding.
• Support and guide the team in technical discovery, demo creation, value articulation, RFP responses, and proof-of-concept execution.
• Build reusable assetstechnical documentation, solution workflows, and internal processes that improve team productivity and scale.
• Collaborate cross-functionally with Sales, Product, and Engineering to ensure a seamless experience for enterprise customers.
• Help integrate BrowserStack into customer ecosystems by understanding their CI/CD pipelines, automation frameworks, testing workflows, and network/security constraints.
• Act as a technical advisor for customer Dev, QA, and Infrastructure teamshelping them optimize automation and testing strategies using BrowserStack.
• Continuously track customer feedback, industry trends, and competitive landscape to shape solution strategies and product development.

Who You Are

• 1016 years of total experience in

  Automation Testing

  ,

  SDET

  , or

  customer-facing technical roles

  such as

  Solutions Engineering, Pre-Sales, Post-Sales, or Consulting

  .
• Demonstrated ability to lead technical teams, manage performance, and drive execution excellence.
• Strong problem-solving mindset with a customer-first approach and an ability to translate technical details into customer value.
• Excellent collaboration and communication skills; comfortable working with customer stakeholders including Engineering Heads, QA Leads, Product Managers, and DevOps teams.
• Experience working with Agile methodologies and modern software development lifecycles.

Technical Skillset (Hands-on or Working Knowledge)

• Programming:

  Java, Python, JavaScript, C#, Ruby

• Testing Frameworks:

  Selenium, Appium, TestNG, JUnit, Cucumber, WDIO

• Dev Tools:

  IntelliJ, VS Code, Git, Maven

• CI/CD Tools:

  Jenkins, GitHub Actions, Azure DevOps, TeamCity, Bamboo

• Networking & Security:

  HTTP, SSL, VPNs, proxies, firewalls
• Familiarity with browser and mobile test environments, automation workflows, and integration into CI/CD pipelines.

Why Join Us

• Technical Impact:

  Work with diverse technology stacks and enterprise-grade automation frameworks.

• People Leadership:

  Build and grow a high-performing technical team at the heart of customer success.

• Customer Collaboration:

  Engage directly with some of the top engineering teams globallyDev, QA, and Infra.

• Career Growth:

  Blend your passion for technology and leadership in a high-growth, product-first environment.

• Strategic Role:

  Influence solution design, product evolution, and customer outcomes at scale.