Job Summary: We are looking for a seasoned Staff Specialist with extensive hands-on experience in Workday configuration, especially in Core HCM, Compensation, and Benefits. With over 10 years of experience in the HR tech domain, the ideal candidate will serve as a trusted advisor and Workday expert to lead and optimize configuration efforts, ensuring alignment with business needs and best practices. Key Responsibilities: • Lead hands-on configuration of Workday modules, specifically: • Core HCM: Business processes, organizations, staffing models, job profiles, positions, and supervisory hierarchies. • Compensation: Salary structures, compensation plans, grade profiles, merit/bonus setup, and compensation reviews. • Benefits: Enrollment events, eligibility rules, benefit plans, rates, and benefit groups. • Collaborate with HR stakeholders to gather requirements and design scalable, efficient solutions within Workday. • Configure and optimize Workday business processes, condition rules, validations, and security settings relevant to HCM and Benefits. • Create and maintain configuration workbooks, test scripts, and documentation for design, testing, and deployment. • Conduct detailed testing including unit testing, regression testing, and user acceptance testing (UAT). • Partner with other functional teams to ensure seamless cross-functional configurations. • Monitor system performance post-go-live and proactively implement enhancements and solutions. • Provide expertise on Workday releases and assess the impact on existing configurations. Required Qualifications: • 10+ years of professional experience, with 7+ years of deep functional and configuration experience in Workday. • Demonstrated expertise in configuring Core HCM, Compensation, and Benefits modules. • Strong understanding of Workday HCM structures, business process framework, eligibility rules, and compensation design. • Ability to independently lead discovery, design, configuration, testing, and support activities. • Excellent analytical, documentation, and stakeholder engagement skills. • Workday certification in HCM, Compensation, or Benefits is highly desirable. Preferred Qualifications: • Experience working in a large-scale HR transformation or global HRIS implementation. • Prior consulting experience in leading or supporting multiple Workday configuration projects. • Knowledge of compliance, payroll interface touch points, and Workday security is a plus Show more Show less
Job Summary: We are looking for a highly skilled ServiceNow Techno-Functional Consultant with a strong blend of technical development expertise and functional knowledge, particularly in HR Service Delivery (HRSD) and Virtual Agent . The ideal candidate will also have hands-on experience with AI/ML integrations , portal configuration/customization , and ServiceNow platform development . This role will drive innovation in employee experience automation and self-service enablement. Key Responsibilities: 🔧 Development & Configuration: Design and implement end-to-end solutions across the ServiceNow platform with focus on HRSD and Virtual Agent. Develop custom widgets, UI pages, and components using Service Portal , HTML/CSS , AngularJS , and JavaScript . Build and optimize Virtual Agent topics , NLU models , and conversational flows for HR, IT, and cross-functional use cases. Utilize AI Search , Generative AI , and machine learning features in ServiceNow to enhance user interactions and data insights. Configure and maintain ServiceNow components including Business Rules, Client Scripts, UI Policies, Catalog Items, and Flow Designer. 🧩 Techno-Functional Consulting: Partner with HR and IT business units to gather requirements, conduct fit-gap analysis, and document functional specs. Translate functional needs into technical specifications and scalable solutions. Support HRSD modules including Case & Knowledge Management, Lifecycle Events, and Employee Center Pro. 🔄 Integration & Architecture: Develop and support integrations between ServiceNow and third-party systems like Workday, SuccessFactors, or Microsoft Teams. Use IntegrationHub , REST/SOAP APIs , and custom scripts for data exchange and automation. 🧪 Testing, Deployment & Support: Lead and support UAT/SIT, issue resolution, and post-deployment support activities. Maintain platform performance, troubleshoot production issues, and provide ongoing enhancements. 📄 Documentation & Governance: Document technical specifications, process flows, configuration guides, and architectural decisions. Adhere to ServiceNow best practices and organizational development standards. Required Skills & Experience: 8+ years of hands-on experience with the ServiceNow platform. At least 4 –5years of experience in HR Service Delivery (HRSD) and Virtual Agent . Strong knowledge of ServiceNow development : Business Rules, Client Scripts, UI Policies, Script Includes, Flow Designer, etc. Proficient in Service Portal customization , including widget development, portal theming, and branding. Experience with NLU/AI Search/Generative AI capabilities in ServiceNow or similar platforms. Experience in implementing or maintaining Employee Center / Employee Center Pro . Exposure to Agile/Scrum environments with tools like JIRA or Azure DevOps. Preferred Qualifications: ServiceNow certifications such as: Certified System Administrator (CSA) Certified Implementation Specialist – HRSD Certified Application Developer (CAD) Virtual Agent or AI Micro-Certifications Experience with multi-language and accessibility support in Service Portal. Knowledge of ServiceNow App Engine , Custom Apps , or AI/ML models using ServiceNow’s AI capabilities. Soft Skills: Strong communication and stakeholder management skills. Analytical thinking with a proactive, solution-oriented mindset. Ability to work independently and in cross-functional teams. Keen interest in emerging ServiceNow capabilities like GenAI, predictive intelligence, and citizen development.
As a candidate for this position, you should have at least 3+ years of hands-on experience with C# development and a strong grasp of SOLID design principles. It would be beneficial to have knowledge of JavaScript as well. Your role will involve utilizing Azure Application Insights for monitoring and log analysis, so a strong background in this area is essential. Additionally, hands-on experience with Microservices architecture, Azure Functions, and Azure Service Bus will be required. In order to excel in this position, proficiency in SQL Server is a must, while a working knowledge of Snowflake would be advantageous. It is important to have a good understanding of system design, scalability, and performance tuning. Strong analytical and problem-solving abilities are key traits we are looking for in potential candidates. Excellent communication, collaboration, and debugging skills are also highly valued. Moreover, we are seeking individuals who have the ability to adapt to dynamic environments and consistently deliver high-quality solutions. If you possess these qualities and are ready to take on new challenges, we encourage you to apply for this role. As a candidate for this position, you should have at least 3+ years of hands-on experience with C# development and a strong grasp of SOLID design principles. It would be beneficial to have knowledge of JavaScript as well. Your role will involve utilizing Azure Application Insights for monitoring and log analysis, so a strong background in this area is essential. Additionally, hands-on experience with Microservices architecture, Azure Functions, and Azure Service Bus will be required. In order to excel in this position, proficiency in SQL Server is a must, while a working knowledge of Snowflake would be advantageous. It is important to have a good understanding of system design, scalability, and performance tuning. Strong analytical and problem-solving abilities are key traits we are looking for in potential candidates. Excellent communication, collaboration, and debugging skills are also highly valued. Moreover, we are seeking individuals who have the ability to adapt to dynamic environments and consistently deliver high-quality solutions. If you possess these qualities and are ready to take on new challenges, we encourage you to apply for this role.