Retail Sales Representative We are looking for a Retail Sales Representative to provide excellent customer service and meet sales quotas for our business.Candidates with strong communication skills who can make customers feel welcome in our store will stand out. You will help identify client needs and answer questions about our products and services and recommend solutions. A positive attitude and a desire to promptly resolve potential customer issues or complaints will make you successful in this role. A Retail Sales Representative is a customer-oriented professional who assists shoppers in finding the right products. They provide information, process transactions, and promote sales through engagement. Their role involves stocking shelves, handling financial transactions, and ensuring excellent customer service to drive business success. Ultimately, you will ensure that customers leave our store satisfied and you will contribute to the stores profitability. RESPONSIBILITIES Greet and direct customers Provide accurate information (e.g. product features, pricing and after-sales services) Answer customers questions about specific products/services Conduct price and feature comparisons to facilitate purchasing Cross-sell products Ensure racks are fully stocked Manage returns of merchandise Inform customers about discounts and special offers Provide customer feedback to the Store Manager Stay up-to-date with new products/services REQUIREMENTS AND SKILLS Proven work experience of 2-3 years as a Retail Sales Representative, Sales Associate or similar role Understanding of the retail sales process Familiarity with consumer behavior principles Knowledge of inventory stocking procedures Basic math skills Track record of achieving sales quotas Excellent communication skills, capable of building trusting relationships BBA or MBA in Marketing or Graduate degree in any stream .

Managing the reception - attending office calls and managing visitors Screen and direct phone calls and distribute correspondence. Greet and welcome guests as soon as they arrive at the office. Direct visitors to the appropriate person. Answer, screen, and forward incoming phone calls Ensure the reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, Joining forms, and brochures) Manage the Housekeeping team and Office boys for Proper Cleaning of the office and Cafeteria. Perform other clerical receptionist duties such as filing, photocopying, etc. Maintain office security by following safety procedures and controlling access via the reception desk. EA to directors - Make travel and accommodation arrangements as per the Director's instructions. Take minutes during meetings (Directors) Scheduling appointments, maintaining an events calendar, and sending reminders. Handling all bookings & reservations Handle directors credit/debit cards, make personal payments, handle couriers/mails Order and manage Lunch and refreshments for Directors and their guests. Typing, formatting, and editing reports, documents, and presentations for directors Manage information flow in a timely and accurate manner Provide basic and accurate information in person and via phone/email Requirements and skills Work experience as an Executive Assistant, Personal Assistant or similar role Excellent MS Office knowledge, Google Drives, Emails Etc. Outstanding organizational and time management skills Familiarity with office gadgets and applications (e.g. e-calendars and copy machines, Travelling Booking Apps, Zomato, Hotel Booking apps etc.) Excellent verbal and written communication skills Discretion and confidentiality Ability to multitask and prioritize tasks effectively. Flexibility to adapt to changing priorities and deadlines. Observing best business practices and etiquette.

Position Overview: We are seeking an experienced and data-driven Business Analyst with a passion for the fashion industry. The Business Analyst will play a crucial role in leveraging data to optimize our retail and e-commerce business operations. This position focuses on improving sales, inventory management, customer experience, and financial performance for both Kapraaha's physical retail operations and Reyyas online store. Key Responsibilities: 1. Data-Driven Analysis & Reporting: - Analyze e-commerce and in-store sales data to provide insights that enhance product performance, customer engagement, and revenue. - Monitor and optimize KPIs like website traffic, conversion rates, in-store footfall, and average transaction value. - Develop dashboards and provide regular reports on customer behavior, sales trends, and inventory performance. 2. Google Analytics & Digital Ads Analysis: - Monitor and analyze website performance using Google Analytics to identify trends and areas for improvement. - Conduct analysis on Meta (Facebook, Instagram) Ads performance and provide actionable insights to improve campaign ROI. - Work closely with the digital marketing team to optimize paid ad performance and customer acquisition strategies. 3. Marketplace Analysis: - Analyze the performance of products across various online marketplaces (Amazon, Myntra, etc.) to optimize listings and drive sales. - Track competitor performance and pricing trends on marketplaces to ensure competitive positioning. 4. Inventory & Supply Chain Management: - Optimize inventory levels based on seasonal demand, product performance, and sales forecasts. - Track stock across both retail and online channels to ensure timely replenishment and minimize stock-outs or overstocking. - Collaborate with supply chain teams to streamline operations, reduce lead times, and improve supplier performance. 5. E-commerce Analytics & Optimization: - Analyze website data (e.g., traffic sources, customer journey, cart abandonment) to identify areas of improvement. - Work with marketing and web development teams to improve user experience and increase online conversions. - Monitor the performance of digital marketing campaigns and provide actionable insights to optimize ROI. 6. Financial & Market Analysis: - Conduct financial analysis to assess the profitability of product lines, marketing campaigns, and store performance. - Analyze competitive positioning and market trends to identify opportunities for growth. - Assist in budgeting, forecasting, and setting sales targets based on market insights. 7. Exceptional Presentation & Decision-Making Support: - Prepare high-quality presentations for the leadership team that summarize complex data insights and recommendations. - Provide key insights that help senior management make informed decisions across inventory, sales, and marketing strategies. - Translate data into clear, actionable steps for different teams within the business. Key Qualifications: Education: - Bachelors degree in Business, Data Analytics, Economics, or a related field. MBA is a plus. Experience: - 3-5 years of experience as a Business Analyst, preferably in fashion retail or e-commerce. - Proven track record of working with retail or e-commerce analytics tools. - Experience with Google Analytics, Meta Ads, POS, ERP systems, and e-commerce platforms (e.g., Shopify, Magento) is highly preferred. Skills: - Strong analytical skills with experience in using tools like Excel, SQL, Tableau, Google Analytics. - Excellent understanding of retail metrics, e-commerce KPIs, customer behavior analytics, and digital ads performance analysis. - Exceptional presentation skills, with the ability to create detailed reports and presentations that influence decision-making. - Strong communication skills to present data insights effectively to non-technical stakeholders. Soft Skills: - Strategic thinker with an eye for detail. - Collaborative, with the ability to work cross-functionally with marketing, sales, and operations teams. - Ability to thrive in a fast-paced, dynamic fashion retail environment.

Roles & Responsibilities Business Development, Marketing & Sales o Responsible for marketing the property and finding ways to fully monetize on the location of property o Developing business / marketing plan for leasing out office spaces in Major complex o Prepare advertising plans and promotional materials, including photographs / catalogues, to be used in leasing and re-leasing purposes. o Marketing of our upcoming properties. Handling potential sales enquiries. o Advertising the property on various social media platforms, property portals such as 99acres.com, running online Ads, email/WhatsApp marketing etc. o Managing offline advertisement print media, brochures etc. o Maintaining monthly marketing budget o Responding to all enquiries, both online and offline o Developing relationship with property brokers to generate leads o Showcasing the available space in the building to potential clients & brokers o Negotiating and converting leads successfully into sales o Maintaining visit logbook, doing Ad-analysis, preparing weekly MIS reports Tenant Management o Having complete understanding of building rules, compliances and rental agreements security deposit, tenure, rent increases etc. o Develop a tenant/public relations plan for the property o Managing tenant moves ins and outs Handling tenant onboarding Due diligence, KYC, legalities, paperwork etc. Handling tenant exit inspection, paperwork, security release etc. o Managing current tenants / tenant retention o Monitor all tenants to ensure tenants compliances o Organize and make sure to always have up-to date documents for all tenants o Enforcement of key property rules and regulations o Handling all tenant inquiries, and making sure all complaints / requests are logged and completed on time o Coordinating with Facilities team / Accounts team for resolving tenant inquiries o Conducting monthly / quarterly tenant surveys Building Maintenance o Handling all maintenance inquiries, generated from both internal team and tenants. o Coordinating with facilities team to make sure buildings cleanliness, security, electricity, water and other basic amenities are available full-time. o Making sure all building compliances are up-to date pollution NOC, Fire NOC o Along with HR, making sure all facilities team, security, housekeeping staff are regularly trained for grooming and soft skills Qualification BCom/MCom/MBA Prior experience of 5-7 years as property manager in commercial property Previous experience of working as sales/marketing manager with any reputed real-estate firm Need to have knowledge of Google drive, Emailing, Microsoft Office tools like Word, Powerpoint & Excel Superior interpersonal and listening skills, with the ability to stabilize and lead a team, as well as reconcile customer complaints and inquiries Should be able to keep his/her team motivated Resourceful and solution-oriented Strong written and verbal communication and a professional demeanor Strong customer service orientation Punctual, strong work ethic, and commitment to excellence

We are looking for a results driven Retail Female Store Manager to be responsible for the overall store management .The Store Manager plans and directs the day-to-day operations of the store. The successful candidate will be able to enhance customer satisfaction, meet sales and profitability goals and manage staff effectively.Develop strategies to improve customer service, drive store sales, increase profitability, create store policies and marketing programs that will increase sales and grow the existing customer base. Maintain high store standards and conditions and foster a positive environment. Store Manager responsibilities may include supervising other staff. Responsibilities Develop business strategies to raise our customers pool, expand store traffic and optimize profitability Meet sales goals by training, motivating, mentoring and providing feedback to sales staff Ensure high levels of customers satisfaction through excellent service Complete store administration and ensure compliance with policies and procedures Maintain outstanding store condition and visual merchandising standards Report on buying trends, customer needs, profits etc Propose innovative ideas to increase market share Deal with all issues that arise from staff or customers (complaints, grievances etc) Be a shining example of well behavior and high performance. Additional store manager duties as needed. Prepare annual budget,schedule expenditures, analyze variances, initiate corrective actions. Develop a schedule of holiday activities and promotions throughout the year strategically designed to bring in more revenue. Analyze sales figures and forecast future sales Maintain the stability and reputation of the store by complying with legal requirements. Requirements and skills Proven successful experience as a retail Store Manager Powerful leading skills and business orientation Customer management skills Strong organizational skills Good communication and interpersonal skills Bachelors degree in Business Administration or relevant field.

Requirements: Minimum 2-years experience working as social media/ digital marketing handler Must have worked minimum 1 year in a fashion label, fashion ecommerce company, brand, fashion retail in social media domain Must have knowledge and experience of all social media platforms LinkedIn, YouTube, Pinterest, Instagram, FB, Tiktok Must know email / whatsapp marketing Must know Microsoft office, excel, PowerPoint, Google drive, chatGPT, Shopify backend Bonus if you can use Photoshop, coral, or any other similar photo-editing software Bonus if good in fashion styling and photography Has working knowledge of social media trends such as making Instagram reels etc. Must have a keen interest in fashion industry and ecommerce BA, BCom, or any other suitable undergraduate degree is required. Need to be extremely professional and have the passion to drive growth of an upcoming fashion brand. Need to be a multi-tasker and willing to constantly learn and grow Scope of work: Point-of-contact (POC) for social media handling for our fashion brands Managing social media handles LinkedIn, Twitter, YouTube, Pinterest Creating monthly marketing calendar for all social channels Coordinating with graphic designer for the right creatives Collecting all content and adding the right captions/hashtags/links Posting reels, posts, videos, blogs, etc on all channels. Managing Instagram Coordinating with graphic designer for the content Posting the content on instagram with captions/links/hashtags Putting stories everyday with product links Creating engaging reels in our store Replying to DMs - converting orders Responsible for Improving brand visibility and enhancing brand value Increasing customer engagement across all social media channels Increasing following on all channels Regularly monitoring and posting on all channels Collaborating with designing, sales and operations team for new marketing content Ideating and planning new marketing strategies and executing them Managing Shopify Updating banner images, content, product details on Shopify Uploading customer testimonials, product reviews, celebrity/influencer posts etc. Managing Customer Relationship (CRM) software - Managing customer databases email, phone no, Address etc. Replying to customer enquiries / suggestions / feedback via email & whatsapp Email marketing Creating and sending bi-monthly marketing emails to customers Executing via email marketing tool such as mailchimp / sendgrid WhatsApp marketing Broadcasting weekly WhatsApp campaigns to customers Executing via WhatsApp business tool such as Freshworks / Zoko Creating promotions for festivals, public holidays, occasions and special events to drive sales For example special sales / discounts for Republic Day, Holi, Mothers day etc. Planning the event, coordinating with the operations team, getting the creatives from Graphic designer and promoting everywhere via social media, email and WhatsApp. Updating banners on Shopify website for the same Monitoring work of SEO agency Sending them product images to put in the blogs Reviewing their blogs, guest articles, Quora answers, and other SEO activities Planning monthly SEO activities with them PR Activity Reaching out to social media channels, emagazines, blogs for featuring our brands Preparing weekly and monthly MIS reports for management Monthly social media calendar Engagement report on all posts across all channels Report on website analytics via Shopify, Google Analytics and Google Search Console

Reception - Managing the reception - attending office calls and managing visitors Screen and direct phone calls and distribute correspondence. Greet and welcome guests as soon as they arrive at the office. Direct visitors to the appropriate person. Answer, screen, and forward incoming phone calls Ensure the reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, Joining forms, and brochures) Manage the Housekeeping team and Office boys for Proper Cleaning of the office and Cafeteria. Perform other clerical receptionist duties such as filing, photocopying, etc. Maintain office security by following safety procedures and controlling access via the reception desk. EA to directors - Make travel and accommodation arrangements as per the Director's instructions. Take minutes during meetings (Directors) Scheduling appointments, maintaining an events calendar, and sending reminders. Handling all bookings & reservations Handle directors credit/debit cards, make personal payments, handle couriers/mails Order and manage Lunch and refreshments for Directors and their guests. Typing, formatting, and editing reports, documents, and presentations for directors Manage information flow in a timely and accurate manner Provide basic and accurate information in person and via phone/email Requirements and skills Work experience as an Executive Assistant, Personal Assistant or similar role Excellent MS Office knowledge, Google Drives, Emails Etc. Outstanding organizational and time management skills Familiarity with office gadgets and applications (e.g. e-calendars and copy machines, Travelling Booking Apps, Zomato, Hotel Booking apps etc.) Excellent verbal and written communication skills Discretion and confidentiality Ability to multitask and prioritize tasks effectively. Flexibility to adapt to changing priorities and deadlines. Observing best business practices and etiquette.

Multi-tasking skills - as the role will contain researching, planning as well as creating creatives for all social media platforms Constantly creating different Instagram content, including everyday reels, stories, highlights and posts Actively participating in shoots and styling to collect behind-the-scenes content Coordinating with designing and production team to collect behind-the- scenes content Preparing monthly Social Media Calendar along with content Coordinating with Ads team and creating Ad creatives for FB/Google Ads Creating website creatives like banner images, email templates etc. Creating WhatsApp marketing campaigns Shooting and editing reels Coming up with new marketing ideas and executing them Managing Instagram completely Preparing Instagram grid and posting accordingly everyday Posting stories and reels everyday Creating highlights Responsible for improving brand visibility and enhancing brand value Creating other creatives - WhatsApp creatives Website promotion creatives Weekly newsletters of our products for email-marketing Creating creatives for Instagram Ads (Coordinating with Ads manager) Creating creatives for our weekly blogs (Coordinating with content writer) Preparing monthly MIS reports for management.

This is a full time website development role for all websites in our company. You would be solely responsible for managing all our websites which includes both ecommerce and landing page websites. Requirements - BTech/Mtech in computer science / engineering Previous experience in website development / webapps (at least 2-3 years) Skilled in Javascript, python, rubyrail Skilled with Shopify, wordpress, woocomerce Good knowledge of both front end and back end development Knowledge of DBMS system, server management Experience in ecommerce (at least 1-2 years) Knowledge of slack, trello and git Multi-tasking and eagerness to learn & grow Scope of work - Taking over a new adventure booking platform (www.planmyadventures.com) built on wordpress. Full responsibility in migration of the website from the vendor's server to our server. Managing the website completely by yourself Constantly developing new features in the website as per requirement of the management Responsible for designing, developing, testing and maintaining this website. Managing our ecommerce websites on shopify (www.kapraaha.com & www.labelreyya.com) Developing a new real-estate website on wordpress for our group Managing & upgrading all our websites regularly Making a weekly & monthly MIS report of all your websites for the management Documenting all the websites Directly reporting to director Location - onsite (preferable)

This is a full time website development role for all websites in our company. You would be solely responsible for managing all our websites which includes both ecommerce and landing page websites. Requirements - BTech/Mtech in computer science / engineering Previous experience in website development / webapps (at least 2-3 years) Skilled in Javascript, python, rubyrail Skilled with Shopify, wordpress, woocomerce Good knowledge of both front end and back end development Knowledge of DBMS system, server management Experience in ecommerce (at least 1-2 years) Knowledge of slack, trello and git Multi-tasking and eagerness to learn & grow Scope of work - Taking over a new adventure booking platform (www.planmyadventures.com) built on wordpress. Full responsibility in migration of the website from the vendor's server to our server. Managing the website completely by yourself Constantly developing new features in the website as per requirement of the management Responsible for designing, developing, testing and maintaining this website. Managing our ecommerce websites on shopify (www.kapraaha.com & www.labelreyya.com) Developing a new real-estate website on wordpress for our group Managing & upgrading all our websites regularly Making a weekly & monthly MIS report of all your websites for the management Documenting all the websites Directly reporting to director Location - onsite (preferable)