Role & responsibilities Bachelors Degree in Human Resources Management or related discipline 5+ years experience in HR Expertise in HR policies and procedures Strong knowledge of hiring processes Understanding of HR best practices and current regulations Sound judgment and problem-solving skills Customer-focused attitude, with high level of professionalism and discretion Familiarity with MS Office suite Excellent communication skills Plan and implement employee policies Work with the management to develop organisational guidelines Administer human resources plans for all employees in the company Implement and administer compensation programs Draft job descriptions, job offers and termination letters Train and offer support to junior members of the HR team Perform some major activities related to the company's workflow Monitor benefits administration and claims resolution Proactively find ways to improve policies and procedures Build and maintain relationships with recruiting agencies and seek their assistance when necessary Offer advice on employee retention and performance management Conduct recruiting, counseling, and exit interviews when necessary Maintain employee records and make decisions to help achieve company goals research new HR trends