Job Description: Quality & Compliance Auditor Location: Noida, India (UK Shift Hours) Department: Sales & Customer Experience Reports To: Managing Director About the Role We are seeking a highly detail-oriented and experienced Quality & Compliance Auditor to join our team. This role is critical in auditing sales activities and customer communications to ensure our teams follow internal policies, deliver a professional customer experience, and continuously improve sales effectiveness. The ideal candidate will have a proven record of improving sales conversions through structured feedback , strong knowledge of professional communication standards , and experience supporting businesses in contesting chargebacks and minimizing risks . Key Responsibilities Sales Auditing & Process Compliance Audit sales calls, WhatsApp conversations, and email trails regularly. Ensure all sales staff follow internal follow-up protocols, tone standards, and professionalism in customer interactions. Identify weaknesses in sales handling and provide actionable feedback and Training. Customer Communication Quality Review and audit customer-facing communication for accuracy, responsiveness, and professionalism. Ensure all touchpoints (emails, chats, calls) reflect company values and brand guidelines. Highlight missed opportunities and coach teams on improved engagement. Chargeback Support & Risk Management Investigate disputed customer cases and audit communication trails. Prepare evidence-based reports to support chargeback disputes with payment providers. Recommend proactive process changes to minimize future disputes. Feedback, Training & Continuous Improvement Deliver structured, detailed weekly reports on findings and recommendations. Collaborate with sales leadership to implement improvements. Contribute to organize training sessions, sales scripts, and process refinements. Required Skills & Experience 3–6 years’ experience in Sales Quality Auditing, Sales Enablement, Customer Success, or Process Compliance . Proven track record of boosting sales conversion rates through structured feedback and audits. Strong written and verbal communication skills with a keen eye for detail. Ability to analyze communication data and prepare clear, actionable reports . Familiarity with CRM systems (Zoho preferred) , email etiquette, and professional sales communication. Experience handling chargeback disputes and preparing compliance evidence is a strong advantage. Key Attributes Analytical mindset with a focus on process improvements. Highly organized and structured in audits and reporting. Professional, impartial, and objective in feedback delivery. Ability to work independently and maintain confidentiality. Driven by results, compliance, and customer experience excellence. Performance Metrics (KPIs) Lead-to-conversion ratio improvement. Reduced missed or delayed customer follow-ups. Decrease in chargeback-related losses. Enhanced quality of customer communications (measured via audits & CSAT). Adoption rate of feedback-driven improvements by sales staff. Compensation & Benefits Competitive salary based on experience. Performance-based incentives tied to sales conversion and quality improvements. Opportunity to work in a fast-growing, UK-accredited training company. Career growth into Sales Excellence / Customer Experience leadership roles. Job Types: Full-time, Permanent Pay: ₹294,346.23 - ₹800,000.00 per year Benefits: Food provided Ability to commute/relocate: Noida, Uttar Pradesh: Reliably commute or planning to relocate before starting work (Required) Education: Master's (Required) Experience: Quality Assurance / Sales Enablement: 3 years (Required) Customer Success / Compliance auditing: 3 years (Required) Auditing sales or customer communication: 3 years (Required) Strong background in CRM software (Zoho preferred): 3 years (Required) Ability to produce structured audit reports: 2 years (Required) Language: English (Required) License/Certification: Six Sigma Green Belt / Lean Six Sigma (Preferred) Location: Noida, Uttar Pradesh (Required) Willingness to travel: 100% (Required)
Job Description: Quality & Compliance Auditor Location: Noida, India (UK Shift Hours) Department: Sales & Customer Experience Reports To: Managing Director About the Role We are seeking a highly detail-oriented and experienced Quality & Compliance Auditor to join our team. This role is critical in auditing sales activities and customer communications to ensure our teams follow internal policies, deliver a professional customer experience, and continuously improve sales effectiveness. The ideal candidate will have a proven record of improving sales conversions through structured feedback , strong knowledge of professional communication standards , and experience supporting businesses in contesting chargebacks and minimizing risks . Key Responsibilities Sales Auditing & Process Compliance Audit sales calls, WhatsApp conversations, and email trails regularly. Ensure all sales staff follow internal follow-up protocols, tone standards, and professionalism in customer interactions. Identify weaknesses in sales handling and provide actionable feedback and Training. Customer Communication Quality Review and audit customer-facing communication for accuracy, responsiveness, and professionalism. Ensure all touchpoints (emails, chats, calls) reflect company values and brand guidelines. Highlight missed opportunities and coach teams on improved engagement. Chargeback Support & Risk Management Investigate disputed customer cases and audit communication trails. Prepare evidence-based reports to support chargeback disputes with payment providers. Recommend proactive process changes to minimize future disputes. Feedback, Training & Continuous Improvement Deliver structured, detailed weekly reports on findings and recommendations. Collaborate with sales leadership to implement improvements. Contribute to organize training sessions, sales scripts, and process refinements. Required Skills & Experience 3–6 years’ experience in Sales Quality Auditing, Sales Enablement, Customer Success, or Process Compliance . Proven track record of boosting sales conversion rates through structured feedback and audits. Strong written and verbal communication skills with a keen eye for detail. Ability to analyze communication data and prepare clear, actionable reports . Familiarity with CRM systems (Zoho preferred) , email etiquette, and professional sales communication. Experience handling chargeback disputes and preparing compliance evidence is a strong advantage. Key Attributes Analytical mindset with a focus on process improvements. Highly organized and structured in audits and reporting. Professional, impartial, and objective in feedback delivery. Ability to work independently and maintain confidentiality. Driven by results, compliance, and customer experience excellence. Performance Metrics (KPIs) Lead-to-conversion ratio improvement. Reduced missed or delayed customer follow-ups. Decrease in chargeback-related losses. Enhanced quality of customer communications (measured via audits & CSAT). Adoption rate of feedback-driven improvements by sales staff. Compensation & Benefits Competitive salary based on experience. Performance-based incentives tied to sales conversion and quality improvements. Opportunity to work in a fast-growing, UK-accredited training company. Career growth into Sales Excellence / Customer Experience leadership roles. Job Types: Full-time, Permanent Pay: ₹294,346.23 - ₹800,000.00 per year Benefits: Food provided Ability to commute/relocate: Noida, Uttar Pradesh: Reliably commute or planning to relocate before starting work (Required) Education: Master's (Required) Experience: Quality Assurance / Sales Enablement: 3 years (Required) Customer Success / Compliance auditing: 3 years (Required) Auditing sales or customer communication: 3 years (Required) Strong background in CRM software (Zoho preferred): 3 years (Required) Ability to produce structured audit reports: 2 years (Required) Language: English (Required) License/Certification: Six Sigma Green Belt / Lean Six Sigma (Preferred) Location: Noida, Uttar Pradesh (Required) Willingness to travel: 100% (Required)