Job Description CRM Executive: 1. Customer Interaction: Respond to customer queries via phone, email, or in person in a polite and professional manner. 2. Documentation Support: Assist in collecting, organizing, and maintaining customer documents like booking forms, ID proofs, and agreements. 3. Data Entry: Update customer records, payment status, and follow-up details in the CRM system or Excel sheets. 4. Follow-ups: Call or email customers for pending payments, documents, or updates as instructed by the manager. 5. Coordination: Liaise with internal teams (Sales, Accounts, Admin and legal) to track the status of customer-related tasks. 6. Receipt & Payment Assistance: Help prepare receipts and track payments with the accounts team. 7. Reporting: Maintain and share daily/weekly reports on follow-ups, documentation, and customer issues. 8. Office Support: Assist the CRM team in scheduling meetings, organizing files, and handling administrative tasks. 9. HR Activities : Handled end-to-end HR operations including interview scheduling, candidate follow-ups, employee onboarding, as well as joining and exit formalities .
M1 Homes
M1 Homes is a homebuilding company focused on designing and constructing modern, sustainable homes that meet the needs of families. They emphasize quality, innovation, and energy efficiency in their projects.