Organize and maintain personnel records Update internal databases Maintaining Reports and Monitoring other departments performance. Maintaining admin related duties Prepare HR documents, like employment contracts and new hire guides Revise company policies Liaise with external partners, like vendors, and ensure legal compliance Create regular reports and presentations on HR metrics (e.g. turnover rates)Answer employees queries about HR-related issues Assist payroll department by providing relevant employee information (e.g. leaves of absence, sick days and work schedules) Participate in HR projects (e.g. help organize a job fair event)
Conduct market research to identify selling possibilities and evaluate customer needs Actively seek out new sales opportunities through cold calling, networking and social media Set up meetings with potential clients and listen to their wishes and concerns Create frequent reviews and reports with sales. Negotiate/close deals and handle complaints or objections Collaborate with team members to achieve better results Gather feedback from customers or prospects and share with internal teams
Maintaining a positive, empathetic, and professional attitude toward customers at all times. Responding promptly to customer inquiries. Communicating with customers through various channels. Acknowledging and resolving customer complaints. Knowing our products inside and out so that you can answer questions. Processing orders, forms, applications, and requests. Keeping records of customer interactions, transactions, comments, and complaints. Communicating and coordinating with colleagues as necessary. Providing feedback on the efficiency of the customer service process. Managing a team of junior customer service representatives. Ensure customer satisfaction and provide professional customer support.