Who are LRQA? LRQA stands for dedication to clients, market firsts, and deep expertise in risk management. Weve grown to become a leading global assurance provider, bringing together outstanding expertise in certification, customised assurance, cybersecurity, ESG, food safety and quality, inspection and training. While were proud of our heritage, its who we are today that really matters, because thats what shapes who we and our clients can become tomorrow. By staying true to our shared values and combining decades of collective experience, we support our clients in building a safer and more sustainable future. LRQA is a global business thats invested in the future of your career and the planet, fusing sustainability and purpose to drive positive change. Operating in over 160 countries, we have earned our name as worldwide experts across assessment, advisory, inspection and cybersecurity services, helping our clients build safer, fairer, more secure and sustainable businesses. Here, youll get to work for one of the worlds leading global assurance providers, alongside some of the best people in the industry, whose diversity and collective intelligence drives us forward. In our culture of excellence, it is our people that reflect who we are, together sharing a burning ambition to succeed, alongside a strong sense of purpose and mutual respect. Role Purpose LRQA is looking for (Senior) Social Compliance Auditor for India with an excellent opportunity to work in a multinational organization, that is growing consistently and rapidly Who you are Are you thrilled by the idea of working in a business that aims tackle the worlds biggest challenges? Do you want to work: on environmental, social and governance issues with an amazing team of like-minded creative thinkers in a fast-paced dynamic environment for some of the biggest and most forward-looking brands in the world Key Responsibilities: Proactively conduct the social compliance audits, factory security audits and other special audit in a timely and professional manner in accordance with Company and Client s requirement. Timely provide and submit the comprehensive assessment audit report, relevant documents, data and photograph with accuracy. Maintain knowledge of LRQA social compliance assessment procedures and local labor laws; Effective internal communication with the Compliance Specialist and other team members to facilitate effectiveness and work efficiently and provide timely support and explanation if necessary. Maintain knowledge of LRQA social compliance assessment procedures ILO and local labor laws. Audit the manufacturing sites of our clients suppliers, sometimes without warning. Your areas of attention will include labor rights, health and safety, environmental security, and others, according to the applicable international standard or the client s in-house procedure. Assist to collect and update the relevant knowledge of the industry/labor law/ social compliance/security regulation and procedures and share with team members. Adhere to all company policies relating to integrity and confidentiality of information. Committed to the Company s core values and the requirement of Code of Ethics , actively report the bribery case or accident may violation with the integrity and Code of Ethics (eg. Gifts from factory, red packets etc.). The successful candidate should be able to demonstrate the following: Degree in a major of Law, HR, Occupational Health and Safety or Environment / an advanced degree is preferred Customer service orientation and results orientated, strong business acumen Effective problem solving and negotiation skills Good command of English verbal and written, communication skills. Proficiency in Microsoft Word, Excel, PowerPoint, Internet-research /reporting/analysis tools Maintains a global perspective and is culturally sensitive and aware Highest level of personal and professional integrity and ethics. Comfortable with confrontation, with a diplomatic and easy demeanour Ability to operate in a multi-cultural environment with persons of varying socio-economic status Ability to handle sensitive and confidential information. Minimum 3 to 4 years of experience in social compliance & CTPAT auditing is preferred with at least 200 social compliance audit days (verifiable) APSCA Certified Social Compliance Auditor (CSCA) is preferred SA8000 Auditor Certification, RBA, BSCI Certification, Higg or equivalent is a plus Possess knowledge of International and local labor standards and human rights issues are preferred Frequent travel in domestic and occasional travel to overseas as required.
Role purpose: Proactively responds to complex customer queries as required and supports less experienced colleagues.. Responsible for planning complex visits/activities, ensuring the right assessors are being used and optimised in the right place, and at the right cost to achieve utilisation targets and compliance with accreditation requirements. Supports less experienced colleagues as coach and encourages knowledge management. Key Responsibilities: To plan complex visits/activities in line with or ahead of agreed business SLAs (ensuring utilisation of FTE colleagues vs subcontractors is optimised and that travel time, downtime, assessors under training, assessor competencies/ activity codes, usage of subcontractors is in line with or ahead of budget, and compliant with external accreditation requirements). Provide a high level of specialist support to deliver a professional and responsive service to internal and external clients. This will include communicating the details of planned visits/activities to Assessors and ensuring contractual requirements and customer expectations are understood. Follow the RFAT process (both requesting office and receiving office) providing ample notice and correspondence aligned to agreed timescales, supporting the prioritisation of key accounts. Guide the customer to the portal for basic customer queries and encourage less experienced colleagues to promote greater uptake and awareness of the tool. Responsible for the accuracy and completeness of data in BA&IS systems (in line with internal procedures, contractual requirements, cost structures and budget constraints) within or ahead of agreed SLAs to support smooth delivery our services. Make sure that any changes to contracts are accurately reflected (E.g. site locations, prices, key contacts, product scope etc. Build and maintain excellent relationships through proactive communication and action, ensuring contractual requirements and customer expectations are understood and refer opportunities for new business as appropriate. Maintain briefing notes to support the co-ordinating of activities to assessors/ lead assessors. Proactively respond to queries within or ahead of agreed SLAs and escalate service delivery issues as appropriate to the relevant manager. Proactively identify and propose improvements to processes and procedures. Proactively carry out complex tasks at the request of managers and proactively contribute to team meetings and initiatives. Mentor less experienced colleagues and share knowledge of BA&IS's products, processes and designated customers. Liaise with and provide support to other offices/ departments as may be required. Develop a thorough understanding of BA&IS products, services, systems and processes. Technical / Professional Qualifications / Requirements: Degree (Bachelor/ Master) with a minimum of 5 years of work experience in Client Management preferably in a service industry. Strong communication, interpersonal and relationship-building skills Take responsibility for delivering customer needs Ability to proactively understand and assess issues, devise solutions and see them through to resolution Build and support teamwork, engaging actively and supporting others Proficiency in MS Office a must Good command over English (written as well as spoken) Pre-Employment Checks If you are successful in securing a role with us, you will be subject to pre-employment checks, depending on the legal requirements and practices in your country of employment. If eligible these checks will include right to work, identification, verification of employment history, education, and criminal records where permitted by local law. All checks will be conducted in accordance with applicable privacy and data protection regulations. We will involve the third party supplier to run the background checks as needed and your data will be retained for a period as needed for the purpose of recruitment. To the extent to be permitted by the applicable local law, your data may be stored outside of your employment country dependent on our operation structure. Your application of this role will constitute as your consent on this paragraph.