Lookout is seeking a Senior Customer Support Engineer for our AppDefense SDK product, supporting Android and iOS platforms, based in India. This pivotal role in our Customer Support organization demands deep technical proficiency, strategic customer engagement, and collaborative problem-solving. You will handle advanced troubleshooting for complex mobile security SDK integrations, focusing on proactive root cause analysis and process enhancement. Essential skills include a deep understanding of Android and iOS ecosystems, API debugging, cloud platforms, data networks, and cybersecurity principles. Exceptional communication, customer advocacy, and mentorship capabilities are crucial. The India location enables global support coverage through shift patterns and co-locates support with primary AppDefense SDK customers. Lookout's Mission and the AppDefense SDK Lookout is a leader in mobile security, safeguarding enterprise and personal data. The AppDefense SDK is integral to this mission, integrating into applications to provide real-time threat intelligence for Android and iOS devices. The Scope of the Role Lookout, Inc. is a globally recognized cybersecurity leader delivering advanced protection for the most vulnerable element of any enterprise security strategy — human error and manipulation. Cloud-native by design, the Lookout platform offers rapid, scalable deployment and simplified security operations, defending the frontline of human-centric attacks—the mobile device. Attackers now target the human element more than ever, with mobile devices providing the most direct path to their victims. Using social engineering techniques that exploit basic human instincts like trust, curiosity, and urgency, they deceive users into revealing sensitive credentials, allowing them to slip past legacy security solutions. Lookout Endpoint Detection and Response (EDR) continuously monitors mobile endpoints for signs of human-centric attacks, as well as traditional malware, software vulnerabilities, and other anomalous activity. It uses advanced threat detection techniques, including artificial intelligence (AI) and behavioral analysis, to identify threats before they escalate across the enterprise. Learn more at www.lookout.com and follow us on the Lookout Blog, LinkedIn, and X. This role extends beyond conventional troubleshooting. You will identify and resolve intricate technical problems, provide expert guidance to integrating Software Engineers, and meticulously maintain customer relationships. Supporting an SDK means your primary customers are often developers or engineering teams, requiring a deeper, peer-to-peer technical communication style, proficiency in developer tools, and expertise in troubleshooting integration-specific issues (API usage, build conflicts, performance impacts). This role blends advanced technical support with developer enablement and consultation, both customer-facing and when interfacing with internal engineering teams. Core Responsibilities Perform advanced troubleshooting and complex issue resolution for mobile SDK integration challenges, acting as an escalation point. Proactively identify problems, conduct root cause analysis, and contribute to process improvements and knowledge base enrichment. Collaborate closely with customer engineering teams and internal Product/Engineering teams. Mentor junior support engineers. Key Requirements And Experience Developer-Centric Support: Understand the software development lifecycle, mobile application architectures, build systems, and API interactions from a developer's perspective. Deep Mobile Security Specialization: Possess a deep understanding of Android and iOS, with specialized knowledge in mobile security (runtime application self-protection, API security, threat intelligence). Senior-Level Impact: Act as an escalation point, performing advanced troubleshooting, root cause analysis, and driving proactive improvements. Interface effectively with senior software engineers. Global Coverage through India: Work rotational shifts to support US and APAC time zones. Balanced Skillset: Combine strong technical skills (mobile OS, APIs, debugging tools, cloud, scripting) with critical soft skills (exceptional communication, customer empathy, problem-solving, adaptability, leadership). Essential Technical Skills Deep expertise in Android and iOS platforms, focusing on application development, integration, and debugging. Experience supporting SDK integration Strong knowledge of APIs, API debugging tools, and experience with complex integrations (e.g., SSO). Solid foundation in cybersecurity principles, endpoint security, cloud security, and mobile device management. Proficiency in relevant debugging and log analysis tools (e.g., ELK, DataDog, AWS, JIRA), and knowledge of build environments. Familiarity with cloud platforms (AWS/GCP) and networking fundamentals. Ability to reproduce and verify bug fixes and test new features. Critical Soft Skills Exceptional verbal and written communication, translating complex technical information for diverse audiences (especially other developers). Strong analytical, problem-solving, and critical thinking abilities. Customer empathy, customer advocacy, and the ability to build consultative relationships. Adaptability, proactivity, and a commitment to continuous learning. Leadership and mentorship capabilities. Location-Specific Details: India (Hyderabad / Bangalore). Requirement for rotational shifts to support US/APAC time zones. Education Requirements Bachelor's degree in Computer Science, IT, or related engineering field. Generally 5 to 8 years in a technical support or engineering role.
Lookout is seeking a Senior Customer Support Engineer for our AppDefense SDK product, supporting Android and iOS platforms, based in India. This pivotal role in our Customer Support organization demands deep technical proficiency, strategic customer engagement, and collaborative problem-solving. You will handle advanced troubleshooting for complex mobile security SDK integrations, focusing on proactive root cause analysis and process enhancement. Essential skills include a deep understanding of Android and iOS ecosystems, API debugging, cloud platforms, data networks, and cybersecurity principles. Exceptional communication, customer advocacy, and mentorship capabilities are crucial. The India location enables global support coverage through shift patterns and co-locates support with primary AppDefense SDK customers. Lookouts Mission and the AppDefense SDK Lookout is a leader in mobile security, safeguarding enterprise and personal data. The AppDefense SDK is integral to this mission, integrating into applications to provide real-time threat intelligence for Android and iOS devices. The Scope of the Role Lookout, Inc. is a globally recognized cybersecurity leader delivering advanced protection for the most vulnerable element of any enterprise security strategy human error and manipulation. Cloud-native by design, the Lookout platform offers rapid, scalable deployment and simplified security operations, defending the frontline of human-centric attacks the mobile device. Attackers now target the human element more than ever, with mobile devices providing the most direct path to their victims. Using social engineering techniques that exploit basic human instincts like trust, curiosity, and urgency, they deceive users into revealing sensitive credentials, allowing them to slip past legacy security solutions. Lookout Endpoint Detection and Response (EDR) continuously monitors mobile endpoints for signs of human-centric attacks, as well as traditional malware, software vulnerabilities, and other anomalous activity. It uses advanced threat detection techniques, including artificial intelligence (AI) and behavioral analysis, to identify threats before they escalate across the enterprise. Learn more at www.lookout.com and follow us on the Lookout Blog , LinkedIn , and X . This role extends beyond conventional troubleshooting. You will identify and resolve intricate technical problems, provide expert guidance to integrating Software Engineers, and meticulously maintain customer relationships. Supporting an SDK means your primary customers are often developers or engineering teams, requiring a deeper, peer-to-peer technical communication style, proficiency in developer tools, and expertise in troubleshooting integration-specific issues (API usage, build conflicts, performance impacts). This role blends advanced technical support with developer enablement and consultation, both customer-facing and when interfacing with internal engineering teams. Core Responsibilities: Perform advanced troubleshooting and complex issue resolution for mobile SDK integration challenges, acting as an escalation point. Proactively identify problems, conduct root cause analysis, and contribute to process improvements and knowledge base enrichment. Collaborate closely with customer engineering teams and internal Product/Engineering teams. Mentor junior support engineers. Key Requirements and Experience: Developer-Centric Support: Understand the software development lifecycle, mobile application architectures, build systems, and API interactions from a developers perspective. Deep Mobile Security Specialization: Possess a deep understanding of Android and iOS, with specialized knowledge in mobile security (runtime application self-protection, API security, threat intelligence). Senior-Level Impact: Act as an escalation point, performing advanced troubleshooting, root cause analysis, and driving proactive improvements. Interface effectively with senior software engineers. Global Coverage through India: Work rotational shifts to support US and APAC time zones. Balanced Skillset: Combine strong technical skills (mobile OS, APIs, debugging tools, cloud, scripting) with critical soft skills (exceptional communication, customer empathy, problem-solving, adaptability, leadership). Essential Technical Skills: Deep expertise in Android and iOS platforms, focusing on application development, integration, and debugging. Experience supporting SDK integration Strong knowledge of APIs, API debugging tools, and experience with complex integrations (e.g., SSO). Solid foundation in cybersecurity principles, endpoint security, cloud security, and mobile device management. Proficiency in relevant debugging and log analysis tools (e.g., ELK, DataDog, AWS, JIRA), and knowledge of build environments. Familiarity with cloud platforms (AWS/GCP) and networking fundamentals. Ability to reproduce and verify bug fixes and test new features. Critical Soft Skills: Exceptional verbal and written communication, translating complex technical information for diverse audiences (especially other developers). Strong analytical, problem-solving, and critical thinking abilities. Customer empathy, customer advocacy, and the ability to build consultative relationships. Adaptability, proactivity, and a commitment to continuous learning. Leadership and mentorship capabilities. Location-Specific Details: India (Hyderabad / Bangalore). Requirement for rotational shifts to support US/APAC time zones. Education Requirements: Bachelors degree in Computer Science, IT, or related engineering field. Generally 5 to 8 years in a technical support or engineering role.
Lookout is seeking a Senior Customer Support Engineer for our AppDefense SDK product, supporting Android and iOS platforms, based in India. This pivotal role in our Customer Support organization demands deep technical proficiency, strategic customer engagement, and collaborative problem-solving. You will handle advanced troubleshooting for complex mobile security SDK integrations, focusing on proactive root cause analysis and process enhancement. Essential skills include a deep understanding of Android and iOS ecosystems, API debugging, cloud platforms, data networks, and cybersecurity principles. Exceptional communication, customer advocacy, and mentorship capabilities are crucial. The India location enables global support coverage through shift patterns and co-locates support with primary AppDefense SDK customers. Lookouts Mission and the AppDefense SDK Lookout is a leader in mobile security, safeguarding enterprise and personal data. The AppDefense SDK is integral to this mission, integrating into applications to provide real-time threat intelligence for Android and iOS devices. The Scope of the Role Lookout, Inc. is a globally recognized cybersecurity leader delivering advanced protection for the most vulnerable element of any enterprise security strategy human error and manipulation. Cloud-native by design, the Lookout platform offers rapid, scalable deployment and simplified security operations, defending the frontline of human-centric attacks the mobile device. Attackers now target the human element more than ever, with mobile devices providing the most direct path to their victims. Using social engineering techniques that exploit basic human instincts like trust, curiosity, and urgency, they deceive users into revealing sensitive credentials, allowing them to slip past legacy security solutions. Lookout Endpoint Detection and Response (EDR) continuously monitors mobile endpoints for signs of human-centric attacks, as well as traditional malware, software vulnerabilities, and other anomalous activity. It uses advanced threat detection techniques, including artificial intelligence (AI) and behavioral analysis, to identify threats before they escalate across the enterprise. Learn more at www.lookout.com and follow us on the Lookout Blog , LinkedIn , and X . This role extends beyond conventional troubleshooting. You will identify and resolve intricate technical problems, provide expert guidance to integrating Software Engineers, and meticulously maintain customer relationships. Supporting an SDK means your primary customers are often developers or engineering teams, requiring a deeper, peer-to-peer technical communication style, proficiency in developer tools, and expertise in troubleshooting integration-specific issues (API usage, build conflicts, performance impacts). This role blends advanced technical support with developer enablement and consultation, both customer-facing and when interfacing with internal engineering teams. Core Responsibilities: Perform advanced troubleshooting and complex issue resolution for mobile SDK integration challenges, acting as an escalation point. Proactively identify problems, conduct root cause analysis, and contribute to process improvements and knowledge base enrichment. Collaborate closely with customer engineering teams and internal Product/Engineering teams. Mentor junior support engineers. Key Requirements and Experience: Developer-Centric Support: Understand the software development lifecycle, mobile application architectures, build systems, and API interactions from a developers perspective. Deep Mobile Security Specialization: Possess a deep understanding of Android and iOS, with specialized knowledge in mobile security (runtime application self-protection, API security, threat intelligence). Senior-Level Impact: Act as an escalation point, performing advanced troubleshooting, root cause analysis, and driving proactive improvements. Interface effectively with senior software engineers. Global Coverage through India: Work rotational shifts to support US and APAC time zones. Balanced Skillset: Combine strong technical skills (mobile OS, APIs, debugging tools, cloud, scripting) with critical soft skills (exceptional communication, customer empathy, problem-solving, adaptability, leadership). Essential Technical Skills: Deep expertise in Android and iOS platforms, focusing on application development, integration, and debugging. Experience supporting SDK integration Strong knowledge of APIs, API debugging tools, and experience with complex integrations (e.g., SSO). Solid foundation in cybersecurity principles, endpoint security, cloud security, and mobile device management. Proficiency in relevant debugging and log analysis tools (e.g., ELK, DataDog, AWS, JIRA), and knowledge of build environments. Familiarity with cloud platforms (AWS/GCP) and networking fundamentals. Ability to reproduce and verify bug fixes and test new features. Critical Soft Skills: Exceptional verbal and written communication, translating complex technical information for diverse audiences (especially other developers). Strong analytical, problem-solving, and critical thinking abilities. Customer empathy, customer advocacy, and the ability to build consultative relationships. Adaptability, proactivity, and a commitment to continuous learning. Leadership and mentorship capabilities. Location-Specific Details: India (Hyderabad / Bangalore). Requirement for rotational shifts to support US/APAC time zones. Education Requirements: Bachelors degree in Computer Science, IT, or related engineering field. Generally 5 to 8 years in a technical support or engineering role.
Lookout, Inc. is a globally recognized cybersecurity leader delivering advanced protection for the most vulnerable element of any enterprise security strategy — human error and manipulation. Cloud-native by design, the Lookout platform offers rapid, scalable deployment and simplified security operations, defending the frontline of human-centric attacks—the mobile device. Attackers now target the human element more than ever, with mobile devices providing the most direct path to their victims. Using social engineering techniques that exploit basic human instincts like trust, curiosity, and urgency, they deceive users into revealing sensitive credentials, allowing them to slip past legacy security solutions. Lookout Endpoint Detection and Response (EDR) continuously monitors mobile endpoints for signs of human-centric attacks, as well as traditional malware, software vulnerabilities, and other anomalous activity. It uses advanced threat detection techniques, including artificial intelligence (AI) and behavioral analysis, to identify threats before they escalate across the enterprise. Learn more at www.lookout.com and follow us on the Lookout Blog, LinkedIn, and X. As part of Lookout’s Engineering team, you will have an opportunity to take on some of the most interesting challenges in one or more core areas of intellectual property and fundamental building blocks that form Lookout’s category-defining Enterprise products. In order to tackle these challenging problems, you must be open-minded in exploring new areas as well as evolve key existing systems, including our iOS mobile platforms, automation and CI/CD tooling. If you enjoy building cutting edge products leveraging the latest technologies, tools and development methodologies, and want to make an immediate impact through your work, come check us out. Responsibilities Design, estimate, develop, and maintain high-quality, performant, and user-friendly iOS applications. Collaborate closely with designers, product managers, and other engineers to bring product vision to life. Write clean, maintainable, and well-documented code adhering to best practices. Write and maintain comprehensive unit and integration tests to ensure code quality and stability. Conduct unit and integration tests, participate in code reviews, and actively contribute to building a strong development culture. Stay up-to-date with the latest iOS technologies and frameworks (Swift, SwiftUI, etc.). Identify and troubleshoot technical issues efficiently and effectively. Mentor junior developers on the team. Requirements At least 5+ years building & shipping commercial mobile software for the iOS platform Expert-level proficiency in Swift and Objective-C. Strong understanding of Xcode, Interface Builder, and the iOS SDK. Experience with design patterns and best practices for iOS development. Experience with unit testing frameworks and a passion for writing clean and maintainable code that is well-tested. Proven track record of developing highly scalable designs. Stellar communication, collaboration, and problem-solving skills. Good troubleshooting skills including usage of native tools, profilers and debuggers Preference for working in a dynamic startup environment where everyday offers new challenges A strong passion for mobile development and a desire to learn and grow. BS in Computer Science or related field Bonus Points Experience with Security. Experience with CI/CD pipelines and automated testing tools. Experience with server-side communication and APIs Contributed to apps with over 1 Million daily active users A portfolio of previously developed iOS applications. What We Offer Competitive salary and benefits package. Opportunity to work on challenging and impactful projects. Collaborative and supportive work environment. Chance to learn and grow your skills with the latest technologies. Be part of a passionate team that is making a difference.
We are looking for a Network Operation Center Analyst to join our team and develop software systems and automated solutions for operational aspects in an organization. Network Operation Center Analys t responsibilities include monitoring computer systems and handling various operational issues that Cloud services can experience. Ultimately, you will work with our platform team to ensure our organization can continue to deliver products and services in the Lookout Security Platform. Responsibilities: Participate in on-call rotations and respond to incidents to ensure system availability and performance. After incidents, document actions in order to create required documentation during incident response. Expertise with monitoring tools and log analysis tools. Familiarity with collaboration and communication tools Knowledge of software development Work closely with software development teams to ensure the reliability and performance of applications in production. Implement and maintain monitoring and alerting systems to identify and resolve issues proactively. Analyze system performance and plan for future capacity needs by working with teams to scale infrastructure resources based on demand. Requirements: Understanding of SRE principles and practices, including error budgeting, Service Level Objectives (SLOs), and Service Level Indicators (SLIs). Should be completely flexible in working in the (24/7) shift cycles. Knowledge with cloud platforms such as AWS, GCP. Hands-on experience with observability tools like Datadog, Opsgenie. Knowledge of networking principles, protocols, and troubleshooting. Knowledge of Linux/Unix system administration. Understanding of system commands, file systems, and processes. Strong collaboration and communication skills to work effectively with cross-functional teams.
Lookout, Inc. is a globally recognized cybersecurity leader delivering advanced protection for the most vulnerable element of any enterprise security strategy — human error and manipulation. Cloud-native by design, the Lookout platform offers rapid, scalable deployment and simplified security operations, defending the frontline of human-centric attacks—the mobile device. Attackers now target the human element more than ever, with mobile devices providing the most direct path to their victims. Using social engineering techniques that exploit basic human instincts like trust, curiosity, and urgency, they deceive users into revealing sensitive credentials, allowing them to slip past legacy security solutions. Lookout Endpoint Detection and Response (EDR) continuously monitors mobile endpoints for signs of human-centric attacks, as well as traditional malware, software vulnerabilities, and other anomalous activity. It uses advanced threat detection techniques, including artificial intelligence (AI) and behavioral analysis, to identify threats before they escalate across the enterprise. Learn more at www.lookout.com and follow us on the Lookout Blog, LinkedIn, and X. We are looking for a Network Operation Center Analyst to join our team and develop software systems and automated solutions for operational aspects in an organization. Network Operation Center Analys t responsibilities include monitoring computer systems and handling various operational issues that Cloud services can experience. Ultimately, you will work with our platform team to ensure our organization can continue to deliver products and services in the Lookout Security Platform. Responsibilities Participate in on-call rotations and respond to incidents to ensure system availability and performance. After incidents, document actions in order to create required documentation during incident response. Expertise with monitoring tools and log analysis tools. Familiarity with collaboration and communication tools Knowledge of software development Work closely with software development teams to ensure the reliability and performance of applications in production. Implement and maintain monitoring and alerting systems to identify and resolve issues proactively. Analyze system performance and plan for future capacity needs by working with teams to scale infrastructure resources based on demand. Requirements Understanding of SRE principles and practices, including error budgeting, Service Level Objectives (SLOs), and Service Level Indicators (SLIs). Should be completely flexible in working in the (24/7) shift cycles. Knowledge with cloud platforms such as AWS, GCP. Hands-on experience with observability tools like Datadog, Opsgenie. Knowledge of networking principles, protocols, and troubleshooting. Knowledge of Linux/Unix system administration. Understanding of system commands, file systems, and processes. Strong collaboration and communication skills to work effectively with cross-functional teams.