About The Role
We are seeking an experienced Application Support Engineer with strong .NET development expertise to provide end-to-end technical support for critical business applications. The ideal candidate will bring hands-on experience in .NET technologies, Azure cloud services, SQL, and scripting, along with strong analytical and problem-solving abilities. This role requires close collaboration with development, business, and infrastructure teams to ensure smooth application performance, stability, and user satisfaction.
Core Support & Troubleshooting
- Diagnose, troubleshoot, and resolve complex application issues within defined SLAs.
- Perform in-depth analysis to identify underlying functional or system-related problems.
- Troubleshoot errors involving .NET applications, configurations, integrations, and performance.
- Handle SQL queries, logs, and scripts to perform root cause analysis and fix issues.
- Manage incident resolution by working closely with development and cross-functional teams.
Technical Expertise
- Apply strong knowledge of .NET Framework, C#, Entity Framework, and related technologies.
- Work with Azure Cloud Services, including Function Apps, Queues, Azure SQL, Containers, and Blob storage.
- Use scripting languages (PowerShell, Shell, etc.) for automation and troubleshooting.
- Understand the end-to-end functionality and architecture of supported applications.
Root Cause Analysis & Continuous Improvement
- Conduct thorough Root Cause Analysis (RCA) for recurring or critical incidents.
- Recommend permanent fixes and preventive measures to improve long-term system stability.
- Provide feedback to development teams regarding user pain points, improvements, and optimizations.
User & Stakeholder Support
- Provide technical support to end-users regarding configuration, usability, and functionality.
- Communicate clearly with technical and non-technical stakeholders to ensure issue transparency.
- Maintain a strong customer-centric approach to deliver high-quality and timely support.
Documentation & Reporting
- Maintain detailed records of incidents, troubleshooting steps, and resolutions.
- Prepare and update support documentation such as FAQs, user guides, SOPs, and troubleshooting manuals.
- Create structured RCA reports and maintain a comprehensive knowledge base for future reference.
Collaboration & Process Adherence
- Collaborate with business users, development teams, and infrastructure teams for issue resolution.
- Utilize incident and ticketing tools effectively to track, update, and close support tasks.
- Work within a cross-functional team environment that encourages learning, ownership, and collaboration.
- Follow ITIL best practices and standard support methodologies (preferred but not mandatory).
Required Skills & Qualifications
- 48 years of experience in application support, .NET development, or a related technical role.
- Strong hands-on expertise in .NET Framework, C#, Entity Framework, and SQL.
- In-depth working knowledge of Azure Cloud Services (Function Apps, Queues, Azure SQL, Containers, Blob).
- Experience troubleshooting software defects, performance issues, and system configurations.
- Proficiency in scripting (PowerShell/Shell) and SQL query writing for root cause analysis.
- Excellent analytical, problem-solving, and debugging skills.
- Strong communication skills with the ability to interact with both technical and non-technical stakeholders.
- Knowledge of ITIL processes and incident/problem management frameworks (preferred).
- Ability to work independently, prioritize tasks, and manage time effectively in a fast-paced environment.
Preferred Attributes
- Self-driven, proactive approach with a strong sense of ownership.
- Ability to work collaboratively within cross-functional teams.
- Experience using incident management and ticketing tools.
- Strong documentation, reporting, and stakeholder management skills.
(ref:hirist.tech)
