10 - 20 years

1 - 3 Lacs

Noida, Greater Noida, Delhi / NCR

Work from Office

b Title : Commercial CRM Manager Location : Delhi NCR (Delhi/Noida preferred) Experience : Minimum 10 years Industry : Real Estate / Leasing (preferably with exposure to IPCs, retail clients, and commercial leasing) Role Summary We are looking for a seasoned and proactive Commercial CRM Manager to lead relationship management across our leasing portfolio, covering both commercial and retail clients. This is a strategic, client-facing role that goes beyond operational executionemphasizing long-term relationship building, client retention, and deep partnership engagement. The ideal candidate will be experienced in managing the complete client lifecycle, from onboarding through lease management and exit processes, while navigating complex internal and external stakeholder environments. Key Responsibilities Serve as the primary Relationship Manager for a diverse client base. Lead the client onboarding process , ensuring a smooth and professional experience across documentation, handover, and engagement. Build and nurture long-term client relationships by being a consistent, trusted advisor and solution partner—not just an operations contact. Act as a cross-functional liaison with internal teams (admin, business, finance, legal, leasing) to represent and advocate for client needs. Own and track key lease lifecycle milestones such as lease renewals, lock-in exits, payment schedules, and lease expiries —ensuring proactive communication and planning. Manage client exits and terminations end-to-end, including refund of security deposits, final settlements, and modifications to lease agreements (such as name changes or business structure updates). Identify and understand client-specific business needs—especially in retail—and translate them into tailored solutions or improvements. Handle client escalations and dispute resolutions with empathy, speed, and professionalism, minimizing friction and protecting long-term relationships. Collaborate and interact with key stakeholders to ensure high levels of client satisfaction, retention , and potential upsell/cross-sell opportunities. Monitor and report on client health, engagement trends, and potential risks; drive data-informed relationship strategies. Desired Profile Minimum 10 years of relevant experience in Client Relationship Management within real estate leasing , preferably with a mix of commercial and retail portfolios. Exposure to International Property Consultants (IPCs) , real estate developers, or platform-based account management models. Demonstrated ability to build client trust , understand business nuances, and engage across senior client stakeholders. Strong track record of managing lease administration, client onboarding, escalations , and contractual milestones . Excellent verbal and written communication , stakeholder management, and cross-functional coordination skills. Hands-on, detail-oriented, and highly organized with a client-first mindset. Comfortable navigating complex lease structures, compliance processes, and legal documentation.

Posted 1 month ago

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