Lifestyle Pitaara

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1 Job openings at Lifestyle Pitaara

Customer support

Delhi, Delhi

0 - 3 years

INR 0.10646 - 0.17 Lacs P.A.

Remote

Full Time

Job Title: Customer Support Executive Company: ShadyGators Location: Remote / Delhi NCR (Hybrid option available) Job Type: Full-time Experience: 1–3 years preferred Industry: E-commerce / Fashion & Lifestyle About Us: ShadyGators is a bold and youthful eyewear brand redefining everyday style with quality sunglasses that match every vibe and personality. We are rapidly growing and are looking for a motivated and empathetic Customer Support Executive to help us deliver a smooth and satisfying experience to our customers across India. Key Responsibilities: Respond promptly and professionally to customer inquiries via email, chat, phone, and social media. Manage order-related queries, product information, returns, exchanges, and refunds. Resolve complaints efficiently while maintaining high customer satisfaction. Track and follow up on customer issues until they are resolved. Coordinate with the warehouse and logistics partners for order tracking or delivery issues. Maintain accurate records of customer interactions using CRM tools. Share regular feedback with internal teams to improve processes, FAQs, and user experience. Requirements: 1–3 years of experience in a customer service or support role (E-commerce experience preferred). Strong communication skills in English and Hindi. Patience, empathy, and problem-solving attitude. Familiarity with tools like Shopify, WhatsApp Business, and customer support platforms (like Freshdesk or Zoho Desk) is a plus. Ability to multitask and work independently in a fast-paced environment. Perks & Benefits: Competitive salary Flexible work hours (with weekend support rotation) Employee discounts on ShadyGators products Fun and collaborative team culture Growth opportunities in a scaling brand To apply: Please submit your resume and a short note on why you’d be a great fit to: [shadygators14@gmail.com] Or apply directly through Indeed . Job Types: Full-time, Permanent Pay: ₹10,646.77 - ₹17,000.00 per month Benefits: Flexible schedule Work Location: In person Speak with the employer +91 9873254424