Director of Service Operations, Lexvia.ai Organization: Lexvia Location: Jabalpur, India Position: Full-time, In-Person Reports to: CEO About Lexvia: Lexvia is a leading Legal AI driven Knowledge Process Outsourcing (KPO) firm specializing in providing high-quality legal and compliance services to global clients. With a commitment to excellence and innovation, Lexvia delivers tailored solutions that drive efficiency and streamline operations. Position Summary: The Director of Service Operations will play a pivotal role in overseeing the day-to-day operations of Lexvia’s KPO division. This individual will be responsible for ensuring the smooth functioning of all operational aspects, including process optimization, resource allocation, and client satisfaction. The Director will work closely with the leadership team to develop and implement strategies that support Lexvia’s growth and market position. Responsibilities: Service Delivery Leadership: Ensure best-in-class, consistent service delivery to U.S.-based clients across all legal tech and litigation support operations. Operational Excellence: Oversee daily KPO/LPO operations, implement standardized processes, manage performance metrics, and drive continuous improvement initiatives. Team Leadership & Development: Lead, mentor, and inspire a team of 200+ professionals, with responsibility for hiring, training, and career development to build a high-performance culture. Client Relationship Management: Serve as the senior operational point of contact for U.S. clients; build strong client partnerships, ensure SLA compliance, and address escalations. Scalability & Growth: Build systems, processes, and capacity for scale-up; partner with executive leadership on business growth, process automation, and adoption of legal tech platforms. Quality Assurance: Implement robust QA processes and risk management to ensure accuracy, compliance, and superior service standards in all deliverables. Cross-Functional Collaboration: Work closely with technology, HR, and business development teams to drive operational integration and support business objectives. Resource Management: Optimize resource allocation to ensure efficient utilization of personnel and infrastructure. Manage budgets and costs effectively to achieve operational goals. Implement strategies for risk mitigation and contingency planning. Technology Adoption: Stay updated on industry trends and emerging technologies. Evaluate and implement technology solutions to improve operational efficiency and quality. Ensure compliance with data privacy and security regulations. Qualifications and Skills: Bachelor's degree in business administration, operations management, IT or Technology or a related field. Minimum 10 years of experience in operations management, preferably in a KPO or BPO (non-vpice) environment. At least 5 years of experience handling operations of 100+ team members Strong leadership skills and ability to motivate and inspire teams. Excellent problem-solving and decision-making abilities. Proven track record of delivering results and meeting operational targets. Strong understanding of legal and compliance processes (preferred). Proficiency in project management methodologies (e.g., Agile, Waterfall). Excellent communication and interpersonal skills.  About Lexvia: Lexvia is a dynamic and fast-growing Legal AI KPO firm that offers a collaborative and supportive work environment. We are committed to providing our employees with opportunities for professional development and growth.If you are a highly motivated and results-oriented individual with a passion for operational excellence, we encourage you to apply for this exciting opportunity.