Director of Service Operations, Lexvia.ai Organization: Lexvia Location: Jabalpur, India Position: Full-time, In-Person Reports to: CEO About Lexvia: Lexvia is a leading Legal AI driven Knowledge Process Outsourcing (KPO) firm specializing in providing high-quality legal and compliance services to global clients. With a commitment to excellence and innovation, Lexvia delivers tailored solutions that drive efficiency and streamline operations. Position Summary: The Director of Service Operations will play a pivotal role in overseeing the day-to-day operations of Lexvia’s KPO division. This individual will be responsible for ensuring the smooth functioning of all operational aspects, including process optimization, resource allocation, and client satisfaction. The Director will work closely with the leadership team to develop and implement strategies that support Lexvia’s growth and market position. Responsibilities: Service Delivery Leadership: Ensure best-in-class, consistent service delivery to U.S.-based clients across all legal tech and litigation support operations. Operational Excellence: Oversee daily KPO/LPO operations, implement standardized processes, manage performance metrics, and drive continuous improvement initiatives. Team Leadership & Development: Lead, mentor, and inspire a team of 200+ professionals, with responsibility for hiring, training, and career development to build a high-performance culture. Client Relationship Management: Serve as the senior operational point of contact for U.S. clients; build strong client partnerships, ensure SLA compliance, and address escalations. Scalability & Growth: Build systems, processes, and capacity for scale-up; partner with executive leadership on business growth, process automation, and adoption of legal tech platforms. Quality Assurance: Implement robust QA processes and risk management to ensure accuracy, compliance, and superior service standards in all deliverables. Cross-Functional Collaboration: Work closely with technology, HR, and business development teams to drive operational integration and support business objectives. Resource Management: Optimize resource allocation to ensure efficient utilization of personnel and infrastructure. Manage budgets and costs effectively to achieve operational goals. Implement strategies for risk mitigation and contingency planning. Technology Adoption: Stay updated on industry trends and emerging technologies. Evaluate and implement technology solutions to improve operational efficiency and quality. Ensure compliance with data privacy and security regulations. Qualifications and Skills: Bachelor's degree in business administration, operations management, IT or Technology or a related field. Minimum 10 years of experience in operations management, preferably in a KPO or BPO (non-vpice) environment. At least 5 years of experience handling operations of 100+ team members Strong leadership skills and ability to motivate and inspire teams. Excellent problem-solving and decision-making abilities. Proven track record of delivering results and meeting operational targets. Strong understanding of legal and compliance processes (preferred). Proficiency in project management methodologies (e.g., Agile, Waterfall). Excellent communication and interpersonal skills. About Lexvia: Lexvia is a dynamic and fast-growing Legal AI KPO firm that offers a collaborative and supportive work environment. We are committed to providing our employees with opportunities for professional development and growth.If you are a highly motivated and results-oriented individual with a passion for operational excellence, we encourage you to apply for this exciting opportunity.
👥 HR Associate – Internship-to-Hire 📍 Location: Jabalpur (On-site) 🏢 Company: Lexvia.ai Lexvia, a leading Legal AI KPO, is looking for an enthusiastic HR Associate to join our People & Culture team in Jabalpur. 🔹 Key Responsibilities: Assist in recruitment : sourcing, screening, interview coordination. Support onboarding and HR documentation . Help plan employee engagement activities and wellness events. Maintain HR records and assist with reporting and compliance. 🔹 Skills Required: Graduate (any stream – Business, HR, Psychology preferred). Strong communication and interpersonal skills . Good command of MS Office (Excel, Word, PowerPoint) . High attention to detail and willingness to learn. 💰 Compensation: Internship (6 months): ₹7,000/month Post-confirmation: ₹10,000/month 🎯 A great opportunity to kickstart your HR career with hands-on experience, growth, and exposure to global operations. 👉 Apply now and join our collaborative team!
As the Director of Service Operations at Lexvia.ai, you will be responsible for overseeing the day-to-day operations of Lexvia's KPO division. Your role will be crucial in ensuring the smooth functioning of all operational aspects, including process optimization, resource allocation, and client satisfaction. Working closely with the leadership team, you will develop and implement strategies to support Lexvia's growth and market position. Your responsibilities will include ensuring best-in-class, consistent service delivery to U.S.-based clients across all legal tech and litigation support operations. You will lead a team of 200+ professionals, providing mentorship, hiring, training, and career development to foster a high-performance culture. Additionally, you will serve as the senior operational point of contact for U.S. clients, building strong client partnerships and ensuring SLA compliance. In this role, you will oversee daily KPO/LPO operations, implement standardized processes, manage performance metrics, and drive continuous improvement initiatives. You will work on scalability and growth by building systems, processes, and capacity for scale-up, as well as partnering with executive leadership on business growth and process automation. Implementing robust QA processes and risk management will be essential to ensure accuracy, compliance, and superior service standards. Collaboration with technology, HR, and business development teams will be key in driving operational integration and supporting business objectives. You will optimize resource allocation to ensure efficient utilization of personnel and infrastructure, managing budgets and costs effectively to achieve operational goals. Staying updated on industry trends and emerging technologies, you will evaluate and implement technology solutions to improve operational efficiency and quality while ensuring compliance with data privacy and security regulations. To qualify for this role, you should have a Bachelor's degree in business administration, operations management, IT, or a related field, with a minimum of 10 years of experience in operations management, preferably in a KPO or BPO environment. Strong leadership skills, problem-solving abilities, and a proven track record of delivering results are essential. Proficiency in project management methodologies and excellent communication skills are also required. Join Lexvia, a dynamic and fast-growing Legal AI KPO firm that offers a collaborative and supportive work environment. If you are a highly motivated individual with a passion for operational excellence, we invite you to apply for this exciting opportunity.,
As an HR Associate Intern at Lexvia.ai in Jabalpur, you will be an integral part of the People & Culture team. Your primary responsibilities will involve assisting in recruitment activities such as sourcing, screening, and interview coordination. Additionally, you will play a key role in supporting onboarding processes and handling various HR documentation. Furthermore, you will contribute to planning employee engagement activities and wellness events to foster a positive work environment. Your attention to detail will be crucial as you maintain HR records and assist in reporting and compliance tasks. To excel in this role, you should hold a graduate degree in any stream, with a preference for Business, HR, or Psychology backgrounds. Strong communication and interpersonal skills are essential, along with proficiency in MS Office tools such as Excel, Word, and PowerPoint. Your willingness to learn and meticulous nature will be valued assets in this position. During the 6-month internship period, you will receive a monthly compensation of 7,000 INR. Upon confirmation post-internship, the monthly salary will increase to 10,000 INR. This role offers a fantastic opportunity to kickstart your HR career by gaining hands-on experience, professional growth, and exposure to global operations. If you are eager to embark on this exciting journey and be part of our collaborative team, we invite you to apply now. Join us at Lexvia.ai and take your first step towards a rewarding HR career.,