We are looking for an enthusiastic individual willing to work remotely in the European & Eastern Standard Time zones. The Associate Global Catalog Coordinator supports a variety of projects within the Catalog Area, with a focus on LearnQuest’s overall course offerings. This position ensures catalog offerings are current and target various technologies, while supporting sales and public offerings. LearnQuest’s catalog supports worldwide operations and sales. This position reports to the Catalog and Customer Care Manager. Responsibilities include but are not limited to the following: Maintain catalog to meet the needs of LearnQuest's current and future clients Support the creation and maintenance of the global LearnQuest public schedule Reconcile course outlines with vendors and partners Add new outlines Maintain and reconcile existing outlines Retire outdated outlines Ensure catalog content is categorized and that all new content has categories/subcategories assigned as well as maintain the Course Skills Maintain the course content library on LearnQuest’s FTP server Add new content and materials for all courses Remove old versions Upload any additional course documents or materials Monitor and manage the LD&D CRM, and provide answers or delegate the task, as necessary Add metadata for the Badging Program Submit Derivative Works to IBM for approval Collaborate with team members and partners regarding catalog and course offerings Collaborate with internal team members on catalog and course maintenance Additional projects or responsibilities as assigned Skills Required: Demonstrated knowledge in education and/or training environment Demonstrated general knowledge of Information Technology and/or system related topics Strong customer service and interpersonal skills Excellent fluent English communication skills (oral and written) Ability to execute on project plans focusing on established time frames, executing tasks, status reports, etc. Ability to multi-task and prioritize workload Ability to problem-solve Proficient in Microsoft Office Previous experience preferred: A minimum of 2-years in Training, education or related field A minimum of 2-years experience or knowledge of systems and/or information technology Education Preferred: Bachelor’s degree or related experience in Training and Development, Learning Solutions, or related field and job experience If you are interested and would like to apply for this position, please send us your latest CV. Show more Show less

Location: Remote (Must be able to work U.S. Eastern Time Zone hours) Role Summary This role is responsible for overseeing and executing all aspects of operations, delivery, and channel support for LearnQuest in the India/South Asia region. The position demands strong collaboration with internal teams, partners, vendors, and clients to ensure seamless training execution, effective business operations, and strategic alignment with LearnQuest's global objectives. Key Responsibilities Business Strategy The individual will support the overall business strategy through proactive execution of operations, delivery, and channel processes. Business Development The role involves assisting Direct Sales and Channel Managers in managing client relationships. Operations The individual ensures all training logistics are planned, communicated, and executed accurately. This includes class materials and resources, lab and image management, facility assignments, instructor coordination, virtual course hosting, registration, enrollment, evaluation, troubleshooting, help desk support, purchase requisitions, order forms, and billing. The role involves collaborating with Sales, Clients, Partners, and Vendors to ensure smooth operational flow and handling special client projects that require customized operational support. Delivery Responsibilities include coordinating training requests and managing delivery preparations for public, private, and boot camp classes. The individual will monitor courses in progress, analyze feedback, and ensure quality and effectiveness. They will send course confirmations, reminders, and manage cancellations, maintain syllabi, course materials, assessments, and certifications, and build rapport with instructors, subcontractors, and vendors. This role also involves ensuring class scheduling and instructor compliance with internal policies, assisting in the development and maintenance of the trainer pool, managing partner relationships, publishing and managing a public training calendar, evaluating training outcomes, collaborating with global teams to adopt best practices, and supporting custom training design based on business needs. Channel Support The individual will manage all operational and delivery tasks related to Channel Managers and Partners. This includes overseeing partner contracts and renewals, onboarding new partners, scheduling public and private training, demonstrating Partner Portal use, coordinating partner meetings and communications, supporting local channel teams, and maintaining global metrics, databases, and CRM systems. Administration The individual will ensure accuracy and timeliness of all training and operations and manage logistics for courseware printing and delivery. Financial Management The role includes overseeing delivery cost management aligned with Sales direction. Leadership The individual is expected to be proactive and self-motivated, and to provide support to Sales and Channel teams as needed. Skills Required The position requires strong organizational skills with attention to detail, the ability to prioritize multiple tasks and meet deadlines, excellent verbal and written communication, and proficiency in MS Office (Word, Excel, PowerPoint). The individual should have strong problem-solving and customer service orientation, a professional demeanor with clients, partners, and vendors, and a basic understanding of training business processes. Experience Required: Experience in the training business and working in international environments. Preferred: One to three years of experience in IT or training coordination roles. Education A Bachelor’s degree in Education or a related field is preferred. Show more Show less

Job Title: QA & Testing Analyst Department: Technology Employment Type: Full-time Reports To: LD&D Lead, Technology Director Role Overview The QA & Testing Analyst plays a critical role in ensuring the accuracy, logical integrity, and operational quality of software-driven processes across our internal platforms, training environments, and automation solutions. This role is ideal for someone with a sharp eye for detail, strong diagnostic thinking, and a background in technical support or systems troubleshooting—who enjoys uncovering not just what breaks, but why it breaks and how to prevent it. This position focuses on investigative testing and issue analysis rather than formal test planning. It supports a range of teams across software development, instructional technology, operations, and IT infrastructure. Key Responsibilities Collaborate closely with software developers, support staff, and IT specialists to investigate, reproduce, and analyze reported issues Execute structured and exploratory testing on: Training lab platforms (e.g., virtualized or cloud-based environments) Internal web applications and user portals Business process automations (e.g., Power Automate flows, AI agents, scripts) M365-based workflows (Forms, SharePoint integrations, etc.) Validate the logical correctness and algorithmic thoroughness of system behavior—including edge cases, data branching, exception handling, and business rule enforcement Contribute to User Acceptance Testing (UAT) phases by vetting features for expected behavior and operational fit Surface issues early by identifying potential points of failure, logic gaps, or user-side inconsistencies Maintain concise, high-quality documentation of findings, observations, and recommendations for resolution Occasionally contribute to system configuration or testing in low-code/no-code platforms as part of validation workflows Tools and Environment While formal tool experience is not a core requirement, familiarity with the following is helpful: Jira, DevOps Boards, or similar ticketing platforms Browser dev tools or basic debugging tools M365 ecosystem (especially SharePoint, Power Automate, Forms, and Excel) What We're Looking For Strong analytical and critical thinking skills Proven experience in a technical support, helpdesk, or troubleshooting capacity Curiosity and persistence in tracking down root causes of issues across system boundaries Comfort navigating a broad technology landscape, including software, web, and cloud-based tools Ability to communicate clearly and constructively with both technical and non-technical teams Requirements Fluency in English Requires partial availability during U.S. business hours, with a minimum of 4 hours of overlap (e.g., 6–10pm IST or later)