Learning And Development-(UK)

Job Description

Job Tittle-Learning & Development (UK) Location- Kolkata Year of Experience-4 to 8 Overview The HR Operation’ is a resource with required level of expertise, responsible to execute processing steps pertaining to HRO Operations for clients, basis instructions as outlined in standard operating procedures provided within processing groups (some examples of such operational transactions could be learning and development, performance management, Compensation & Benefits and other BUHR activities) within specified time and with mandated level of accuracy. The resource is responsible for workflow management for resolving employee/ customer issues for HRO clients as well. Formal Education & Certification Bachelor’s degree in any discipline Basic computer knowledge required (MS- Office Applications) Proven ability to adapt to new tools by applying logical approach 5-7 years Working Experience in the area of Learning and Development Desired Education & Certification (Either one or multiple) Any certifications pertaining to employee Hire to Retire life cycle Knowledge & Experience Excellent understanding of core process step and impact thereof Excellent process knowledge of Employee life cycle, L&D, C&B & PMS within organizations. Ability to properly research, identify, and document a system defect Ability to understand :- the client administrative environment the various Systems being used to process a participant issue Workflow Management Basic understanding of MIS Thorough understanding of Service level agreements. Impact of each processing action on the end customer Behavioral Attributes Good interpersonal, verbal and written communication skills. Logical and efficient, with keen attention to detail. Strong customer service orientation. Ability to work in a team-oriented, collaborative environment. Effective Troubleshooting skills. Learning agility Good researching skills Core Role Responsibilities Entering data in the HRIS related modules Identify training needs, keep track, and share the analysis with the business. Coordinating learning sessions Creating and updating content Analyze training effectiveness. Run the performance management activities such as Goal Setting, Mid Year, Year End & Talent review etc Updates information in the scheduling systems, performs analysis to determine impact to available resources for the day. Runs Daily routine report that is provided to the HR Ops Team. Complete Mass uploads for data changes: Terms, Seniority Dates, and Minimum Wage. Understands customer requests and seeks clarifications in required situations Work Conditions Occasional extended work hours to meet deadlines. Ability to work 24*7 shift timings. Ability to deliver effective training sessions.