10.0 - 14.0 years

0 Lacs

karnataka

On-site

As an experienced and passionate individual, you will play a crucial role in expanding existing business and growing the lifetime value of customers for Tookitakis. You should have a proven track record in building and scaling the support department for B2B enterprise SaaS organizations, with a deep understanding of on-premises and cloud-deployed customer support strategies. **Responsibilities:** - **Leadership and Strategy:** Lead the support team by setting strategic direction and implementing support frameworks to ensure exceptional service delivery. - **Process Development:** Establish robust support processes for efficient resolution of client inquiries and issues, with hands-on experie...

Posted 1 month ago

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Head of Support Tookitaki

10.0 - 14.0 years

0 Lacs

karnataka

On-site

The ideal candidate for this role is someone who is passionate about providing personalized service and is enthusiastic about playing a pivotal role in expanding existing business and enhancing the lifetime value of customers. You should have a proven track record in building and scaling the support department for B2B enterprise SaaS organizations. A deep understanding of customer support strategies for both on-premises and cloud-deployed services is essential for this position. You will be responsible for managing and providing support services to Tookitakis on-premises and Cloud customers worldwide, including traditional banks and fintech companies. Leading an initial 7-member support team...

Posted 3 months ago

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