Job
Description
Role Overview: You will be an intermediate level Lead Wintel Application Environment Support responsible for participating in establishing and implementing new or revised application systems and programs in coordination with the Technology team. Your main objective will be to contribute to applications systems analysis and programming activities. Key Responsibilities: - Provide technical and business support for users of Citi Applications, ensuring quick resolutions to issues and driving stability, efficiency, and effectiveness improvements. - Manage, maintain, and support environments, focusing on stability, quality, and functionality against service level expectations. - Conduct start of day checks, continuous monitoring, and regional handover. - Develop and maintain technical support documentation. - Assess risk and impact of test environment issues and escalate to business and technology management in a timely manner. - Ensure that storage and archiving procedures are in place and functioning correctly. - Engage in post-implementation analysis to ensure issues are resolved permanently. - Ensure essential procedures are followed, help define operating standards and processes. - Act as a liaison between users, interfacing internal technology groups and vendors. - Provide evaluative judgment based on analysis of factual information in complicated and unique situations. - Exhibit sound and comprehensive communication and diplomacy skills to exchange complex information. - Act as an advisor or coach to new or lower level analysts. Qualifications: - 8+ years of managing a Test Environment in a support role including health check, UAT support. - Expertise in .NET technologies, SQL Server, and ITRS. - Ability to handle various components from multiple projects, perform version control, package promotion, prepare environment for UAT, and other release activities for production installation. - Work independently and perform release activities such as raising requests for UAT/PROD deployment, debugging issues, preparing/presenting release documents. - Ability to analyze and solve technical issues, diagnose and address application issues. - Support Client Testing, demonstrate analytical skills, track and report issues using tools. - Knowledge/experience of Problem Management Tools, ability to plan and organize workload. - Effective written and verbal communication skills, including the ability to explain technical issues in simple terms that non-IT staff can understand. - Able to work as part of a virtual team in a culturally diverse background. Education: - Bachelor's degree/University degree or equivalent experience. This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required. Role Overview: You will be an intermediate level Lead Wintel Application Environment Support responsible for participating in establishing and implementing new or revised application systems and programs in coordination with the Technology team. Your main objective will be to contribute to applications systems analysis and programming activities. Key Responsibilities: - Provide technical and business support for users of Citi Applications, ensuring quick resolutions to issues and driving stability, efficiency, and effectiveness improvements. - Manage, maintain, and support environments, focusing on stability, quality, and functionality against service level expectations. - Conduct start of day checks, continuous monitoring, and regional handover. - Develop and maintain technical support documentation. - Assess risk and impact of test environment issues and escalate to business and technology management in a timely manner. - Ensure that storage and archiving procedures are in place and functioning correctly. - Engage in post-implementation analysis to ensure issues are resolved permanently. - Ensure essential procedures are followed, help define operating standards and processes. - Act as a liaison between users, interfacing internal technology groups and vendors. - Provide evaluative judgment based on analysis of factual information in complicated and unique situations. - Exhibit sound and comprehensive communication and diplomacy skills to exchange complex information. - Act as an advisor or coach to new or lower level analysts. Qualifications: - 8+ years of managing a Test Environment in a support role including health check, UAT support. - Expertise in .NET technologies, SQL Server, and ITRS. - Ability to handle various components from multiple projects, perform version control, package promotion, prepare environment for UAT, and other release activities for production installation. - Work independently and perform release activities such as raising requests for UAT/PROD deployment, debugging issues, preparing/presenting release documents. - Ability to analyze and solve technical issues, diagnose and address application issues. - Support Client Testing, demo
