Lead Technical support

Job Summary:

In this job, Im accountable for:

• Following our Business Code of Conduct and always acting with integrity and due diligence and have these specific risk responsibilities:

  • Represent Talent Acquisition in all forums/seminars pertaining to process, compliance, and audit

  • Perform other miscellaneous duties as required by management

  • Driving CI culture, implementing CI projects and innovation within the team

  • Deep expertise in a particular process or field

You Will Be Responsible For:

• First-line team supervisory responsibility on process mentoring, on-the-job training, coordinating, and communicating

• Maintain relationships with multiple partners, handle customer issues within process

• An experienced level of knowledge in full maintenance & support center lifecycle

• Support the business end-to-end on Critical Issues

• Hands-on experience with incident management, root causing & driving learnings

• Quality audits for the team and improvement areas identified

• Lead the training requirements of the team and engage with leadership team

• Handle inbound/outbound calls and lead by example

• Data management & reporting day-to-day tracking and submitting EOD data/reports to be shared with the leadership and other key partners

• Should be able to lead staffing, scheduling & breaks of team members

Key People and Teams I Work With (In and Outside of Tesco):

• People, budgets, and other resources

You Will Need:

I am accountable for in my job:

• UK Maintenance Ops Head

• Maintenance Ops Center

• Director Maintenance

Operational Skills Relevant for This Job:

• Experience relevant for this job:

  • Advanced MS Office Excel, Word, PowerPoint

  • Any Graduate (Preferred: Mechanical Engineering)

• Numeracy Skills

• Listening

• English Speaking, Reading, and Writing

• Planning & Organising

• Analytical Ability

• Problem Solving