Lead- Technical support (Serialization L1-L4)

As a Lead with 10-14 years of experience in Bangalore, you will be required to have extensive knowledge of serialization at all levels (L1 thorough L4 and supply chain) and vision inspections on packaging lines. It would be preferred if you have Line provisioning knowledge. Additionally, having extensive knowledge of serialization standards, regulations, and GMP would be a plus. Your key responsibilities will include: - Hiring and Training: Recruit, onboard, and provide comprehensive training for support staff. - Performance Management: Set performance goals, monitor individual and team performance, and provide coaching and feedback. - Employee Development: Motivate and mentor team members to foster a high-performing and skilled support team. - Scheduling and Resources: Manage staff scheduling and resources to arrive at a shift schedule. - Oversee Daily Operations: Ensure the efficient and timely handling of customer inquiries and issues. - Customer Satisfaction: Implement strategies to improve and ensure high-quality support services, enhancing the overall customer experience. Please note that the above details have been extracted from the provided job description.,