Lead, Technical Delivery

Landis+Gyr, a leading global provider of integrated energy management solutions, is dedicated to measuring and analyzing energy utilization to provide empowering analytics for smart grid and infrastructure management. This enables utilities and consumers to reduce energy consumption. With a proven portfolio of software, services, and intelligent sensor technology, we are a key driver in decarbonizing the grid, having helped to avoid around 9 million tons of CO2 emissions in FY 2023. Employing approximately 6,900 talented individuals across five continents, we have been at the forefront of energy innovation for over a century, leading the way towards a more sustainable and efficient energy landscape. Join us at Landis+Gyr and be part of a team that manages energy better! Key responsibilities include: - Conducting System Acceptance Testing (SAT) for new customer deployments and upgrades - Leading the creation of standard operating procedures and solutions for technical elements of the system that are effective and repeatable - Adhering to formal change control processes - Demonstrating knowledge of two-way AMI technology, from head-end software to field endpoints - Ensuring that Service Now tickets are fully documented and resolved or escalated to the appropriate support tier within SLA guidelines - Proactively following through on all technical issues to ensure accurate and prompt resolution - Supporting software installation activities for new releases and providing post-implementation support - Acting as a liaison to other business units within Landis+Gyr to resolve and follow through on issues and defects Mandatory skills required for this role: - Strong technical and analytical skills, with the ability to conduct methodical root cause analysis and troubleshoot technical issues - Adaptability in a dynamic work environment - Experience working in an environment that emphasizes high standards for service and system delivery - Excellent team player who is a self-starter and can work unsupervised - Ability to plan and maintain schedules - Good judgment in selecting methods and techniques for problem-solving - Proficiency in Oracle, SQL Server, and PostgreSQL databases - Excellent written and oral communication skills - Self-motivated, proactive, and able to work under time-constrained conditions - Customer-focused with the ability to resolve customer issues effectively - Strong customer communication and service skills - Knowledge of RF Mesh, wireless, networking, and communication technologies - Experience with Windows desktop/server platforms and Linux/Unix - Experience with Hardware Security Modules and Load balancers is a plus - Ability to multitask and prioritize - Willingness to travel to customer sites, approximately 50% of the time Qualifications required for this position include: - B.E./B.Tech. in Electronics and Communications, Computer Science, or IT from a four-year college or university - Six plus years of successful performance in a customer service or technical support related position in the communication technology field, including independent travel and customer contact - Knowledge of software operating systems, networking, and applications - Experience with utility operations and AMI operations is a plus - 7+ years of industry experience - Energy utility operations experience is a plus - Experience in working with solutions involving both software and hardware - Excellent communication skills with the ability to interact with end-users effectively At Landis+Gyr, we are committed to shaping a better future for everyone. Join us on our journey towards a greener tomorrow and #EnergizeYourCareer.,