Job
Description
Experience: 8+ Years in IT Infrastructure Operations & Support; Datacenter operations Shift: US EST- Night Shift Technical Lead will be responsible for day-to-day IT infrastructure operations/supports/escalations. A person should have a deep understanding of IT Datacenter operations & technical processes. The person will be responsible for working with different multi-functional teams to onboard new transitions & processes or improving the existing ones. This role requires specialized technical skills in Windows Servers, Networking, Datacenter & cloud operations support to handle technical issues. PRINCIPAL RESPONSIBILITIES: Working as Technical Lead engineer is to support day-to-day IT infrastructure operations/ supports/ escalations & ensuring process alignment. Acting as process owner of Level 2 Support & escalations: 40% Manage & lead Datacenter operations activities. Perform life cycle management of datacenter equipments. Coordinating with respective vendors & stakeholders.: 20% Identifying gaps and improvement areas. Propose and implement corrective measures. Organize and prioritize workload. Imbibing new insights & suggestions for overall growth/improvement of process.: 15% Maintaining documentation of new technical transitions/processes and ensuring the knowledge transfer to the team.: 10% To prepare management reports & dashboards to track the critical KPIs 10% Perform other duties, as assigned. 5% SKILLS, ABILITIES, AND OTHER ATTRIBUTES: - 8+ years of professional experience in IT Infrastructure Operations & Production Support environment. - Should have experience in leading technical transitions/projects, solutioning, data center consolidations, large scale enterprise systems integration, IT Strategy and Management, IT Transformations, Cloud Architecture and migrations. - Working with Service Delivery and Engineering teams to provide support as needed to clarify service expectations, including providing diagrams, verbal explanation, and written documentation. - Should be able to communicate & present solutions to respective stakeholders & senior leadership. - Strong hands-on experience in managing Active Directory, DNS, DFS, DHCP & Microsoft 365. - Strong troubleshooting skills in managing Windows/Linux servers performance issues & health checks. - Good hands on experience on Nutanix HCI, AHV, VMWare & Citrix Xendesktop VDI virtualization technologies. - Strong administration & troubleshooting skills on SSO, Okta, Microsoft MFA. - Hands on experience in patching & updating windows OS environment using MS Intune & WSUS servers. - Work with Security team to fix vulnerabilities identified in the systems & applications. - Strong understanding of Datacenter architecture, Virtualization, Storage, Network links LAN/WAN, firewalls, routers, switches & interfaces. - Should be able to perform BCP & DR solutions. - Experience in automation tools like Ansible, chef, puppet. - Facilitate investigation of complex technical issues, work with vendors if needed & evaluate RCAs. - Should have experience on monitoring tools like SolarWinds, Nagios, Datadog to monitor IT Infrastructure & services. - Have administration knowledge on Cloud models like Azure & AWS. - Strong understanding in ITIL Processes i.e. Incident/ Problem/ Change/ Event Management - Self motivated, able to prioritize and execute tasks in a high-pressure environment. - Consistent track record in bringing innovative ideas and its implementation to improve the overall effectiveness of IT Operations. - Advanced proficiency with MS Office Tools, Service Now, Reporting - Good communication & interpersonal skills. - Skill Set Tools: Windows OS 2019,2016,2012, Active Directory, Citrix, SCCM, OKTA, MFA,M365, SolarWinds, Databases, Linux OS RHEL/Ubuntu/Debian, VMWare & Hyper-V, Budgeting, Mentoring.
