Lead Infrastructure Monitoring Analyst

The Infrastructure Monitoring Analyst role involves delivering the monitoring platform as a service, troubleshooting, and maintaining it. You will be responsible for establishing clear monitoring standards across all service delivery teams and guidelines for system alerting and escalation to ensure efficient response to infrastructure/system issues impacting production environments. Your duties will include 24x7 monitoring of Infrastructure, enforcing best practices for data collection and storage of metrics, and implementing automation for monitoring. You will create a Single Pane of Glass monitoring hub to centralize monitored data for efficient analysis. As an Infrastructure Monitoring Analyst, you should have experience in supporting and maintaining enterprise monitoring tools for networks, server, and storage infrastructures, as well as application monitoring and performance. An intermediate understanding of Compute & Network infrastructure and knowledge in alert and event troubleshooting are required skills for this role. The ideal candidate will have a Bachelor's degree in computer science or equivalent work experience, along with 2-3 years of experience in IT infrastructure. Familiarity with ITSM/ITIL methodologies is preferred. Additionally, you should possess the ability to quickly identify and analyze problems, recommend solutions, and implement creative permanent fixes.,