Lead Director - Operations

Lead Director

Key Responsibilities

• Lead all facets of the Healthcare RCM operations business, ensuring seamless execution and

  continuous improvement

  .
• Optimize operational processes with a focus on enhancing

  client satisfaction

  and building long-term client relationships.
• Drive expansion initiatives and contribute to

  business development activities

  .
• Plan and manage workloads for service management and projects, ensuring effective resource allocation.
• Oversee communication protocols, escalations, risk assessments, and issue resolution.
• Implement and drive

  continuous service improvements

  to enhance efficiency and effectiveness.
• Strengthen and refine the organizational pyramid structure to optimize performance.
• Define and monitor

  Operational Level Agreements (OLAs)

  to ensure compliance with client

  Service Level Agreements (SLAs)

  , meeting or exceeding expectations.
• Review and analyze monthly reports, project performance, and progress, designing strategies to enhance outcomes.
• Manage

  cost structures, budgeting, forecasting, and Profit & Loss (P&L) accountability

  .
• Ensure

  high-quality standards

  and compliance with industry regulations.
• Lead transition management efforts for operational changes and improvements.
• Spearhead management initiatives to drive

  long-term operational excellence

  and organizational effectiveness.
• Develop strategies for

  customer servicing and retention

  to ensure long-term engagement.
• Maintain sustained

  margin growth

  year over year, ensuring financial stability.
• Build consensus and commitment among teams to achieve the organization's vision.
• Contribute to short- and long-term strategic planning as part of the management team.
• Establish company-wide policies to foster a positive organizational culture and align with corporate vision.

Job Requirements

• Experience in managing

  large teams of professionals

  .
• Excellent

  communication skills

  and interpersonal skills.
• Excellent

  delegation skills, negotiation skills

  , and strong people management skills.

Qualifications

• Minimum experience in

  Healthcare Revenue Cycle Management (RCM) operations

  .